Help Center

Because most of our fiber infrastructure is installed underground, we must have the property owner’s permission before completing an installation. This permission allows our team to:

• Access the property.

• Install a small connection box on the exterior of the home.

• Bury fiber from the utility right-of-way to the home.

• Identify and avoid existing underground utilities such as irrigation systems, buried electric lines, or gas lines.

These steps involve permanent changes to the property, which require approval from the landlord or property owner. Without this permission, we are unable to install fiber service at the location.

You can find your Fort Dodge Fiber account number in a few different places:

• Customer Payment Portal: Log in to your portal to view your account number at any time.

• Monthly Invoice Email: On the 1st of each month, you’ll receive an email with your invoice attached. Your account number is listed at the top of the PDF.

• Call Us: You can also contact our Customer Experience Center at 515-515-5000, Monday–Friday, 8:00 AM–5:00 PM. After confirming CPNI details, a member of our team can provide your account number over the phone.

Fort Dodge Fiber follows FCC regulations on Customer Proprietary Network Information (CPNI), which include details such as optional services and charges. Account information will not be shared unless customer can verify that they are the account holder or authorized user.

Identity Verification Methods:

• In-Person: Present a government-issued photo ID.

• Over the Phone:

o Verifying Security Phrase.

o Verify a code sent via text (for cell numbers only).

o Team member can call the phone number on record.

Additional Authorized Account Users 

If a customer wishes to authorize additional users on their account, the customer must call Fort Dodge Fiber at 515-515-5000. Authorized users must know the CPNI security phrase when calling Fort Dodge Fiber or be able to present a valid government-issued ID at an office visit. 

Fort Dodge Fiber is happy to answer questions or concerns about CPNI. Please contact our Customer Experience Center staff at 515-515-5000 Monday-Friday from 8 am to 5 pm.

What is a security phrase?

A security phrase is a word or phrase known only to the account holder or authorized users. This ‘verbal password’ can be a 4-digit PIN, a favorite sports team, a pet’s name, or something easy for you to remember but difficult for others to guess. This will only be needed when calling in and asking questions about your account.

For your protection, when our staff asks for your security phrase over the phone, we are unable to provide hints or prompts.

Yes. Fort Dodge Fiber can provide service to apartment buildings, condos, and other multi-dwelling units.

For new construction, we prefer to work with builders early in the process. Installing fiber before drywall is complete allows for a faster, cleaner installation.

In some cases, additional construction and labor may be required to bring service to a building. When this happens, a construction contribution may be required before service can be provided.

Yes. Fort Dodge Fiber provides a Gateway/ONT at no charge, but you may use your own Wi-Fi router if you choose. If you use the Fort Dodge Fiber Gateway/ONT, our technical support team can provide remote troubleshooting and support if an issue arises.

If you choose to use your own wireless router, we’re unable to provide wireless troubleshooting or support, as we can only remotely diagnose connection issues related to Fort Dodge Fiber equipment. Using your own router does not come with a discount on monthly services.

Yes. Fort Dodge Fiber offers two seasonal service options for customers who want to pause their internet service:

Option 1: Seasonal Suspension

Suspend Fort Dodge Fiber internet service for $5.00 per month (pre-paid) for up to four (4) consecutive months per calendar year.

Option 2: Reduced-Speed Seasonal Internet

Keep your connection active at a reduced speed of 5 Mbps download / 25 Mbps upload for $35.00 per month, available for up to four (4) consecutive months per calendar year. This option is ideal for customers who need to continue running smart cameras and thermostats.

For full terms and conditions, please see Section 14 – Seasonal Internet Service of the Fort Dodge Fiber Communications Policy. A Seasonal Service Request Form must be completed and returned to the Customer Experience Center at 617 Central Avenue before the seasonal service change takes effect.

Residential Billing Schedule

1st of the month Invoice is emailed to the address on file.

15th of the month Payment is due in full. AutoPay is processed if enrolled.

16th of the month 1.5% late charge applied to unpaid balance.

20th of the month Service is suspended if unpaid. Charges continue to accrue.

Last day of the month Account deactivated if unpaid. $30 reconnection charge applied.

Commercial Billing Schedule

1st of the month Invoice is emailed to the address on file.

25th of the month Payment is due in full. AutoPay is processed if enrolled.

Last day of the month 1.5% late charge applied to unpaid balance.

60 days Past Due Service is suspended if unpaid. Charges continue to accrue.

90 days Past Due Account deactivated if unpaid. $30 reconnection charge applied.

AutoPay Schedule

15th of the month 1st Attempt for Residential Customers

18th of the month 2nd Attempt for Residential Customers

25th of the month 1st Attempt for Commercial Customers, 3rd Attempt for Residential Customers

28th of the month 2nd Attempt for Commercial Customers, 4th Attempt for Residential Customers

Our billing policy does not accommodate payment arrangements. 

Payment options:

o Online via your Customer Payment Portal / App

o In-person at our Customer Experience Center

o By mail: Fort Dodge Fiber, 617 Central Avenue, Fort Dodge, Iowa, 50501

o Drop box: located behind City Hall, 819 1st AVE S, in the alley.

Customer Payment Portal- An online tool to access your account, make payments, manage your plan, view invoices and past payments, set up autopay, and more.

Logging Into the Customer Portal for the First Time

1. Email Link: Use the link sent to your email registered with Fort Dodge Fiber. (this will come from noreply@camvio.cloud)

2. Create Account: Click the “Create Account” icon.

3. Set Password: Create a password with at least 8 characters, one uppercase letter, and one special character. Confirm your password.

4. Sign In: Once your password is set, you’ll be redirected to the “Sign In” page.

To access the Customer Payment Portal in the future, click the icon that reads ‘Access My Account’ in the monthly email or visit www.FortDodgeFiber.com and select “Pay My Bill.”

NEW: visit your Apple App Store or Google Play Store to download the ‘Fort Dodge Fiber’ app for free.

How to Make a Payment

1. Log In: Access your Customer Payment Portal.

2. Select "PayNow": At the top of your screen.

3. Choose Payment Method: Use the dropdown to select a method, then click “Manage Payment Methods.”

4. Add Payment Method: Select “Add Payment Method” and enter your details (E-Check, Debit, or Credit). Check “Set as Default Payment Method” if desired, then click “Add.”

5. Complete Payment: Return to the main screen, select “PayNow” again, choose your payment method, enter the payment amount, and click “Submit Payment.”

How to Set Up AutoPay

1. Log In: Access your Customer Administration Portal using the link in your email.

2. Enable AutoPay: Click the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.”

3. Add Payment Method: If needed, add your payment method (E-Check, Debit, or Credit) and set it as default.

4. Save AutoPay: Return to “AutoPay,” select your saved payment method, and click “Save.”

Other Information

• To update account contact details or authorized users, please call the Customer Experience Center at 515-515-5000.

• You can also bring a voided check to 617 Central Avenue for help with AutoPay setup.

Customer Phone Portal- Voicemail as well as other calling features can be accessed on your ‘Customer Phone Portal’ (This is separate from your Customer Payment Portal used to see your services and payment options) You should have received an e-mail when we activated your phone service with your username and password information. If you did not receive that please contact us at 515-515-5111 for Technical Support.

Step by step instructions can be found here.

Basic Key Commands

These can be used to activate features without having to log into the portal.

*62 . Retrieve voicemail

70 . Cancel Call Waiting 99 . Clear Voice Message Waiting Indicator 97 . Directed Call Pickup 33 . Directed Call Pickup with Barge-in 55 . Direct Voice Mail Transfer 78 . Do Not Disturb Activation *79 . Do Not Disturb Deactivation

*75 . Speed Dial 100 (Configure) #nn . Speed Dial 100 (Use)

*72 . Call Forwarding Always Activation

*73 . Call Forwarding Always Deactivation Call

*90 . Forwarding Busy Activation

*91 . Call Forwarding Busy Deactivation

*92 . Call Forwarding No Answer Activation

*93 . Call Forwarding No Answer Deactivation

You can Sign Up for Outage Alerts at fortdodgefiber.instatus.com

Yes, but we first need to be sure that the new address has a complete site survey and fiber drop before service can be transferred to a new address. Please call our office to verify. 515-515-5000.Remember, we only serve within Fort Dodge City limits.

To cancel your Fort Dodge Fiber service, please complete the following steps:

1. Return Equipment

Bring all Fort Dodge Fiber equipment, including power cords, to 617 Central Avenue during business hours: Monday–Friday, 8:00 AM–4:30 PM.

2. Billing Discontinuation

Billing will stop once all equipment has been returned.

3. Lost or Damaged Equipment

Customers are responsible for replacement costs for any lost or damaged equipment.

4. Collections

Any unreturned equipment or unpaid equipment fees may be sent to collections.

If you have questions or need assistance, please call 515-515-5000.

Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo.

• Fort Dodge Fiber is paperless billing

• Auto-Pay is only processed if enrolled

• CAP of $350 - Anything over requires multiple transactions and can’t be Auto-Pay