Summer Starts with Better Internet As summer kicks off, we want to thank our amazing customers and welcome new neighbors discovering what fast, reliable local internet can do. Whether you're streaming, gaming, working from home, running a business, or keeping the kids entertained this summer, we’re here to keep you connected. Why More Families Are Switching to Fort Dodge Fiber Still dealing with buffering, slow uploads, or internet that can’t keep up? With 100% fiber internet, you get: Fast, reliable speeds Symmetrical upload & download speeds Local customer support right here in Fort Dodge No data caps Internet built for streaming, gaming, smart homes, and working remotely Whether you’re a current customer or considering making the switch, we’re proud to bring the speed and service our community deserves. Sign Up For Service: https://myfortdodgefiber.camvio.cloud/guest-order Did You Know We Offer TV? Looking for a TV option without traditional cable headaches? FDTV Stream offers live TV, local channels, sports, news, and entertainment — all streamed over your Fort Dodge Fiber internet. Watch using devices you may already own, including smart TVs, streaming devices, tablets, and phones. Learn More: https://www.fortdodgefiber.com/fdtv-stream Moving This Summer? New home? Don’t forget the internet! Moving season is here, and one of the most important things to set up before move-in day is fast, dependable internet. Make your move smoother — call to schedule your site survey, confirm plan, and get the fiber brought to your new home! Contact us to see if your new address is serviceable and get installation scheduled. 📍 Visit us at 617 Central Avenue 📞 Call us today to get connected. 515-515-5000 Pick Up a Free Yard Sign! Love your fiber internet? We have NEW Fort Dodge Fiber yard signs available! Help spread the word and show your support for local fiber internet. Stop by our office at 617 Central Avenue to pick one up while supplies last! Summer Streaming Tips Getting ready for summer binge-watching, gaming, and smart home use? A few quick tips for the best Wi-Fi experience: Place your router in a central location Keep devices updated Avoid hiding equipment in cabinets Add an extender for extra Wi-Fi coverage Need help with your connection? Our local team is just a call away. 515-515-5111. Important Reminders: Fort Dodge Fiber and the Water Department are separate entities Payments placed in the wrong drop box will not be processed (and could result in a late charge or service interruption) Please do not combine payments—each department requires a separate check Payments are collected daily at 3 PM Look for the Fort Dodge Fiber signage to make sure it lands in the right spot Download Our App on IOS: https://apps.apple.com/app/id6757809894 Be sure to sign up for real-time service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Signing up ensures you’ll receive timely notifications and important service information. Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter? 📧 Email the details to rrowe@fortdodgefiber.com Fort Dodge Ford Toyota | Ja-Mar Cruise Night Friday, June 5th, 5PM - 8PM Bring your friends and family and join us for the 1st Cruise Night of 2026! As always, we're moving our inventory out for another awesome night! All makes and all models are welcome! WHEN: Friday June 5th, 5:00 - 8:00 PM CST 😎 Food & Drinks 😎 Music 😎 & Plenty of beautiful cars, trucks & motorcycles! We are honored to have the opportunity to carry on this tradition with our community! This is a family friendly, outdoor activity and we invite EVERYONE to join us! If you have ever wanted a live music night where absolutely everyone in your group is happy — this is it. 🎶🍷 Four Fools are bringing their classic music sound to Soldier Creek Winery on June 5 from 6 to 8 PM, and their whole thing is playing music that everyone likes. No debates about the setlist, no one sitting it out — just a room full of people enjoying the kind of songs that never get old. Pour a glass of wine, grab a slushy, head outdoors (weather permitting) into the fresh air, and let Four Fools take care of the rest. This is your Friday evening plans sorted. 🎶 4 Fools | Classic Music 🗓 June 5 | 6–8 PM 📍 Soldier Creek Winery | Fort Dodge, Iowa Bring the whole crew — this one is for everyone. 🍷 Where great wine meets memorable times. Havenpalooza Friday, June 19th, 3PM - 10:30PM Havenpalooza is Friendship Haven’s outdoor summer music festival and signature fundraiser - all rolled into one unforgettable night. We're talking live music, food trucks, a kids zone, a raffle, and fireworks! Chick-fil-A Bingo Thursday, June 18th 9:30AM-10:30AM Join us in our dining room for some fun and a chance to win Chick-fil-A prizes! Invite a friend 😊 Anyone who scans their app at the event will receive a hot coffee or soft drink. Join us for for our annual Fireman's Ball. Pulled Pork & Pork Loin meal, auction, and The Jared Benson Band. Need Help with Your Account? Make a Payment: Have your account number ready and call 888-991-2797. Tech Support: For assistance with your service or devices, call 515-515-5111. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Hello from all of us at Fort Dodge Fiber Spring is in full swing, and May is bringing warmer weather, busy schedules, and continued progress as we expand reliable, high-speed fiber internet throughout our community. We’re grateful to serve you and proud to be part of what keeps Fort Dodge connected every day. Here is what we have been up to lately! Site Surveys and Installations are in full swing for all types of properties! A Site Survey is needed prior to installation so give us a call if you still need our box on the outside of your building or home. Apartment Building Wiring and Installations continue for multi-dwelling units. Does your apartment building want service? Have your landlord or property manager give us a call! 515-515-5000 Our contractor, Teklink Communications, continues with buried fiber drops! Thanks for your hard work and dedication to get our customers connected! Internet Safety Corner Keeping Your Kids Safe Online! As school wraps up and summer approaches, kids often spend more time online for games, videos, and socializing. A few simple steps can help keep their online experience safe and positive. Helpful Tips for Families: Set screen time limits and create device-free times during the day Use parental controls on devices, apps, and streaming services Keep computers and tablets in common areas of the home Talk openly with your kids about online behavior and what to do if something feels uncomfortable Remind them never to share personal information like their address, school, or passwords Strong internet safety habits help protect your family while still allowing kids to learn, explore, and have fun online. What's New? Payment Drop Box Location: Behind City Hall 819 1st Ave S (just east of the Water Department payment area) Important Reminders: • Fort Dodge Fiber and the Water Department are separate entities • Payments placed in the wrong drop box will not be processed (and could result in a late charge or service interruption) • Please do not combine payments—each department requires a separate check • Payments are collected daily at 3 PM • Look for the Fort Dodge Fiber signage to make sure it lands in the right spot Fort Dodge Fiber App for Apple Devices Paying your bill just got a whole lot easier. Our new app is now available on iOS —giving you a simple, convenient way to manage your account anytime, anywhere. Currently not available on Android devices - but we are close! Follow our social media for updates on the google app store. New Helpful Reminder for Our Autopay Customers! We’ve added a new notification to make managing your account even easier. A couple of days before your scheduled Autopay date, our system will now send you a message if it detects that the card on file has expired. This gives you time to quickly update your payment method and avoid any interruption to your service. Please note: This notification is only sent to customers enrolled in Autopay. You will only receive the message if it applies to you (for example, if your card has expired) We’re always working to improve your experience and keep things running smoothly. FDTV Stream powered by NICP Thank you for having us! Rachel and Amy with Fort Dodge Fiber had the pleasure of serving as greeters at High-Five Friday at Duncombe Elementary School. After welcoming students to a Fabulous Friday, an amazing group of leaders gave us a tour of the school proudly sharing their attendance goals, reading stations, classroom pods, and highlighting on Leader in Me — a program that focuses on building leadership skills, responsibility, and confidence in students. Be sure to sign up for real-time service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Signing up ensures you’ll receive timely notifications and important service information. Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter? 📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge- Need Help with Your Account? Make a Payment: Have your account number ready and call 888-991-2797. Tech Support: For assistance with your service or devices, call 515-515-5111. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

🌷 April Newsletter – Spring Has Sprung! Spring has officially arrived—and just like your lawn, our fiber family is ready to grow! 🌱 At Fort Dodge Fiber, we’re kicking off another busy season as our crews return to continue our buried fiber drops across town. Warmer weather = more progress (and fewer frozen fingers for our contractors) 🌱 What’s Happening This Spring • Site Surveys are in full swing to prepare for upcoming installations • Installations are underway for homes and businesses with completed fiber drops • MDU Wiring is happening in select apartments, townhomes, and condos—bringing fiber-fast speeds to even more neighbors • Fiber Drops ARE HERE and trust us, you want to be on that list. Buried Fiber Drop Process – What to Expect 1. Property Flagging Our contractor will first visit your property to mark the planned path for your buried fiber line from the terminal vault in the city right-of-way to the grey box on your home or business. What this means for you: You will notice white flags and/or white spray paint in your yard This is normal and is the first step toward installation Please avoid moving the flags or disturbing the markings Important — Private Utilities: Private utilities are not located by 811. If you have items such as: Irrigation or sprinkler systems Buried electric or gas lines to a garage, shed, or outbuilding Invisible dog fences Private water or sewer lines It is the homeowner’s responsibility to locate and mark these private utilities as soon as you see the white flags or white paint. 2. Utility Locates (811) Once the route is marked, we contact 811 to request official utility locates. Utility companies will visit your property to mark their underground infrastructure (electric, gas, water, sewer, communications, etc.). You may see multiple crews over several days as each utility responds. 3. Locates Clear After all utilities have responded and marked their lines, the locate request is cleared. At that point, our crews are authorized to begin installation. 4. Buried Fiber Drop Installation Our crews return to install the fiber line from the utility right-of-way to your home or business and connect it to the service box. Installation methods may include: Vibratory plow (most common) Directional boring (used under driveways, sidewalks, or obstacles) What this means for you: The bury work is typically completed in a few hours You do not need to be home for the fiber drop We make every effort to minimize disturbance to your lawn. However, as temperatures vary, the installation equipment may leave temporary marks. With normal watering and time, your lawn should recover quickly. Grass restoration may take time depending on weather and season Helpful Reminders Keep pets secured during this process Do not remove utility flags or paint markings Weather and utility response times can affect scheduling Our goal is to complete your installation safely and efficiently 🚀 Ready to Get Connected This Spring? There’s no better time to lock in your spot for a fiber drop—before the schedule fills up faster than a Midwest patio on the first 70° day. 📞 Call us today: 515-515-5000 Can't call? No worries, just click the link to get started: Residential: Please confirm using our Residential Form Commercial: Please confirm using our Commercial Form The sooner you confirm, the sooner we can get you scheduled and connected! 📬 New After-Hours Payment Drop Box We have a drop box available for after-hours payments. We are working to make a few improvements to make it more accessible from your vehicle but our sign is up and this can be utilized to drop off your Fort Dodge Fiber payment. 📍 Location: Behind City Hall 819 1st Ave S (just east of the Water Department payment area) Important Reminders: • Fort Dodge Fiber and the Water Department are separate entities • Payments placed in the wrong drop box will not be processed (and could result in a late charge or service interruption) • Please do not combine payments—each department requires a separate check • Payments are collected daily at 3 PM • Look for the Fort Dodge Fiber signage to make sure it lands in the right spot ✨ What Else? 📱 New! Fort Dodge Fiber App for Apple Devices Paying your bill just got a whole lot easier. Our new app is now available on iOS —giving you a simple, convenient way to manage your account anytime, anywhere. Currently not available on Android devices - but we are close! Follow our social media for updates on the google app store. 🔋Power Outage? We've Got Your Back(up)! ⚡ Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your wifi will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm Thank you for having us! We’re proud to be part of the Fort Dodge community and grateful for opportunities to give back. Joe and Ryan had a wonderful time visiting with the incredible students at Duncombe Elementary—because building relationships and staying involved locally is what it’s all about. Be sure to sign up for real-time service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Signing up ensures you’ll receive timely notifications and important service information. Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter? 📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge- Community Health Center Fundraiser and Celebration APRIL 11TH | 5:30PM @ THE LARAMAR BALLROOM Join us as we celebrate 20 years of service at Community Health Center of Fort Dodge! Our annual fundraiser will be held Saturday, April 11 at 5:30 PM at The Laramar, featuring dinner, live and silent auctions, and music by Scott Kirkhart. This year’s event will support the purchase of a mammography machine for our Fort Dodge clinic — expanding access to essential preventive care in our community. Tickets go on sale March 13. We can’t wait to celebrate with you! Almost Home's 16th Annual Furball   APRIL 18TH | 5:30PM @ THE LARAMAR BALLROOM   Join us at the Laramar Ballroom for our 16th Annual Furball! The night will consist of food, drinks, music and more! We will have tons of great silent auction items, as well as some exciting live auction items! All proceeds benefit Almost Home Humane Society of North Central Iowa Duncombe Elementary Fun Night   APRIL 18TH | 3PM @1620 6th Ave N   Bring the whole family for an afternoon packed with fun, friends, and school spirit! The Duncombe Elementary Fun Night is a community celebration filled with games, activities, and plenty of chances to make sweet memories together.  All proceeds support Duncombe Elementary - helping fund student programs, classroom resources, and school-wide activities that make a difference for our kids. F.O.D. Walk - Community Clean Up Day!   APRIL 22ND | 3PM-5PM   Join us for the Greater Fort Dodge Growth Alliance Annual F.O.D. Walk on April 22, 2026! This community cleanup event is a great way to show pride in our city while making a visible impact. The cleanup area will be determined by the number of volunteers, so gather your friends, family, and coworkers, and let's work together to keep Fort Dodge beautiful! Register for the event today!    VOLUNTEER REGISTRATION → 📅 Office Hours Update (No jokes… well, maybe one): • April 1st – April Fools! 😄 We’re open and ready to help—no tricks here, just fast fiber. • April 2nd – Okay, this one’s real—we’ll be closed until 1 PM for an Employee City-Wide Meeting. • April 16th – We’ll be closed until 10 AM for staff development (gotta keep our team as sharp as our speeds). Thanks for your patience while we step away briefly—we’ll be back and ready to keep you connected in no time! 🚀 Need Help with Your Account? Make a Payment: Have your account number ready and call 888-991-2797. Tech Support: For assistance with your service or devices, call 515-515-5111. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Winter Progress Update from Fort Dodge Fiber Even though ground conditions aren't yet where we need them, we’re still hard at work behind the scenes to prepare for a busy spring! Here’s what’s happening this winter: Site surveys are continuing so we’re fully prepared for spring installations. Installations are ongoing for homes and businesses with completed fiber drops. MDU (Multi-Dwelling Unit) wiring is underway for select apartments, townhomes, and condominiums — bringing fiber-fast internet to even more neighbors across Fort Dodge. Ready to Get Started? Call us today to confirm your plan and get on the list for a spring fiber drop: 📞 515-515-5000 Residential: Please confirm using our Residential Form Commercial : Please confirm using our Commercial Form The sooner you confirm, the sooner we can schedule your drop and prepare for installation! 📢 Communications & Rate Policy Updates We encourage you to visit our website at www.FortDodgeFiber.com to review the latest updates to our Communications & Rate Policy. Staying informed helps ensure you’re aware of any updates related to your services, billing, and important company communications. If you have any questions after reviewing the policy, please don’t hesitate to reach out — we’re always happy to help. Stay Connected with Service Updates & Outage Alerts Be sure to sign up for real-time service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Signing up ensures you’ll receive timely notifications and important service information. Use Strong, Unique Passwords Avoid using the same password across multiple accounts. Create passwords that include a mix of upper- and lower-case letters, numbers, and symbols. Consider using a trusted password manager to keep track of them securely. Enable Two-Factor Authentication (2FA) Whenever available, turn on two-factor authentication for email, banking, social media, and streaming accounts. This adds an extra layer of security beyond just your password. Watch out for Phishing Scams Be cautious of emails or text messages asking for personal information, passwords, or payment details. Red flags include: Urgent or threatening language Misspellings or unusual sender addresses Links asking you to “verify” or “update” account information If you’re unsure, go directly to the company’s official website instead of clicking the link. Protect Kids Online Set parental controls on devices and streaming platforms Talk with children about online privacy and safe behavior Keep computers and gaming systems in common areas when possible Open conversations are one of the best tools for online safety. Keep Devices Updated Regular updates on phones, tablets, and computers include important security patches. Don’t ignore update notifications — they help protect against new threats. Download the Nokia Customer Network Management App at no cost and put your Wi-Fi in your hands. With this app, you can: Monitor your internet performance in real-time. See which devices are currently connected to your network. Turn access on or off for specific devices and manage screen time for the whole family. Go a Step Further with Worry-Free Wi-Fi for only $10.00/ per month. When you select Worry-Free Wi-Fi, you’ll enjoy: Technician service visit fee waived (charges for damaged equipment may still apply). One Wi-Fi Extender for enhanced coverage throughout your home. Improved technical support, allowing our technicians to remotely troubleshoot your gateway if needed. Guidance on the Nokia Customer Network Management App so you can monitor your network, manage devices, and control screen time effortlessly. Take control of your Wi-Fi and enjoy a smoother, smarter, worry-free experience. Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter? 📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge: Pheasants Forever Fundraiser: Jared Benson Band featuring Spencer Suchan   MARCH 6TH 7PM | @ THE LARAMAR BALLROOM   Pheasants Forever Fundraiser Show benefitting upland habitat conservation! Doors open at 6:30 PM, with Spencer Suchan kicking things off at 7:00 PM, followed by the Jared Benson Band. We’ll be hosting a live raffle throughout the night, with prizes drawn in between sets. Proceeds from ticket sales and the raffle go directly to Pheasants Forever, so come enjoy a great night of music while supporting a great cause! $30 at the door, or $25 online for tickets! Tickets available at jaredbensonmusic.com Angel Ride Bags Tournament MARCH 7TH 11AM | @ EAGLES 3RD FLOOR BALLROOM Registration at 11am Bags Fly at Noon $40 per team 50% of entry payout Lunch options by Smokin Grumps Barbaque Bag Board provided by O'Goodies Irish Pub, Fort Dodge Plant Bingo MARCH 12 6PM-8PM | @ SMITTYS GARDEN CENTER 🌿 Plant Bingo – Free to Play! 🌿 Join us for a fun and exciting round of Plant Bingo! Whether you’re a plant lover, a bingo enthusiast, or just looking for a great time, this event is perfect for you. Play for a chance to win beautiful plants and plant-themed prizes while enjoying a lively, social atmosphere. Unfortunately, this event is now full. Please check back for more Plant Bingo in the future. Grab your friends, mark your calendar, and get ready to yell “BINGO!” Mommy & Me Dance MARCH 15TH 1PM | @ THE LARAMAR BALLROOM   It's moms time to shine! Bring your kiddos and get dressed up for this fun filled event! Enjoy all of the fun and let the kids get all their sillies out for this perfect dance date! We will have snacks and fun activities provided! We had a blast last year & can't wait to make more memories to last a lifetime! Coffee & Conservation MARCH 14TH @ 20 N 1ST ST   Join us each month for an informal discussion about a variety of conservation/recreation topics in Webster County. Learn about the white tail deer population updates and concerns from Jace Elliott, State Deer Biologist. Coffee and refreshments will be provided by Friends of Webster County Conservation. Spring Has Sprung Vendor Show MARCH 28TH 9AM-4PM | @ 1 MUSEUM RD   The Fort Opera Host is once again hosting their Spring has Sprung Vendor Show! We are celebrating spring and Easter - with great vendors and the Easter egg hunt in the stockade. The market is open March 28, 2026 from 9am to 4pm. Entry is free. They are asking for donations of pet items to support the Almost Home Humane Society of Fort Dodge. Community Health Center Fundraiser and Celebration APRIL 11TH | 5:30PM @ THE LARAMAR BALLROOM   Join us as we celebrate 20 years of service at Community Health Center of Fort Dodge! Our annual fundraiser will be held Saturday, April 11 at 5:30 PM at The Laramar, featuring dinner, live and silent auctions, and music by Scott Kirkhart. This year’s event will support the purchase of a mammography machine for our Fort Dodge clinic — expanding access to essential preventive care in our community. Tickets go on sale March 13. We can’t wait to celebrate with you! Need Help with Your Account? Make a Payment: Have your account number ready and call 888-991-2797. Tech Support: For assistance with your service or devices, call 515-515-5111. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Winter Update from Fort Dodge Fiber Here’s what’s still happening this winter with Fort Dodge Fiber: Site surveys are continuing so we’re fully prepared for spring installations. Installations are ongoing for homes and businesses with completed fiber drops. MDU (Multi-Dwelling Unit) wiring is underway for select apartments, townhomes, and condominiums—bringing fiber-fast internet to even more neighbors across Fort Dodge. Live in a Multi-Dwelling Unit and want Fort Dodge Fiber? Let your landlord or property manager know. Our team is happy to meet with them and create a plan to bring fiber directly to each unit. Ready to get started? Call us today to confirm your plan and get on the list for a spring fiber drop:  515-515-5000 Residential: Please confirm using our  Residential Form Commercial: Please confirm using our  Commercial Form Plowing vs. Boring: What’s the Difference? The main difference between plowing and boring a fiber drop comes down to how the fiber is installed and how much the surface is disturbed. Plowing uses a vibrating blade to create a narrow slit in the ground, allowing fiber or conduit to be placed with minimal surface disruption. Boring (also called directional drilling) uses specialized equipment to drill a tunnel underground, allowing crews to install fiber beneath driveways, sidewalks, or other obstacles without disturbing the surface. Why Frozen Ground Is a Problem for Fiber Installation Installing underground fiber when the ground is frozen is strongly discouraged—and often not possible—for a few key reasons: Extremely Hard Ground: Frozen soil can be as hard as concrete, making it nearly impossible for installation equipment to break through. Safety & Equipment Risk: The frozen conditions can damage cutting teeth on plows and trenchers or cause steering failures on boring equipment, leading to costly repairs. Restoration Concerns: Frozen soil doesn’t compact properly. When it thaws, it can settle unevenly, causing sinkholes, landscaping damage, and other restoration issues. Be sure to sign up for service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter?📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge- 🎭 Laugh & Splash Weekend 📍 Crossroads Hotel & Event Center, 1518 3rd Ave N, Fort Dodge🗓 Saturday, February 7 🕒 3:00 PM Make it a night out! Call 515-573-7177 to reserve your Laugh & Splash package.Hosted by Five Points Events & The Betterway Project —they handle the fun so you can enjoy the night.🔗 Facebook link: https://www.facebook.com/share/18HKQHtPXL/   🛍 Vendor Show & Kids Makers Market 📍 Citizens Central, 617 Central Avenue, Fort Dodge🗓 Saturday, February 7 🕘 Adult Vendor Show: 9:00 AM – 3:00 PM 🕙 Kids Makers Market: 10:00 AM – 2:00 PM Bring your friends and support both adult- and youth-owned businesses in our community.🔗 Facebook link: https://www.facebook.com/share/17kE76XJzM/ 🐾 Puppy Love (and Kitten Cuddles) Plush Adoption Day 📍 Britt’s Spaw, 725 S 32nd St🗓 Saturday, February 7 🕚 11:00 AM – 2:00 PM A Valentine’s-themed kids event supporting Almost Home Animal Shelter . Kids can “adopt” a stuffed puppy or kitten and enjoy a full adoption-day experience—all while giving back.💙 All proceeds benefit Almost Home Animal Shelter.🔗 Facebook link: https://www.facebook.com/share/1CHLeQ6JAx/ ❄ Winter Market Series 📍 Smitty’s Garden Center🗓 Saturday, February 7 🕙 10:00 AM – 1:00 PM Shop local vendors and enjoy a cozy winter market experience.🔗 Facebook link: https://www.facebook.com/share/1AhmVm46DW/ ❤️ Valentine’s Day Dinner Special 📍 Community Tap & Pizza, 2026 5th Ave S🗓 Saturday, February 14 🕔 Starting at 5:00 PM Reservations recommended—perfect for a Valentine’s night out.🔗 Facebook link: https://www.facebook.com/share/1GSuCqhzkq/ 🎤 Comedy for a Cause 📍 Crossroads Hotel & Event Center, 1518 3rd Ave NW, Fort Dodge🗓 Friday, February 28 🕖 Doors Open: 7:00 PM 🕗 Show Starts: 8:00 PM Enjoy a night of laughter, community, and giving back at this live stand-up comedy event benefiting a local nonprofit.Hosted by Five Points Events & The Betterway Project .🔗 Facebook link: https://www.facebook.com/share/1GAiDFB6Jf/ Need to make a payment? Have your account number ready and call 888-991-2797.  Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Goodbye 2025 — Hello 2026! As we wrap up another incredible year, we want to thank our community for choosing Fort Dodge Fiber. We’re heading into 2026 excited, energized, and ready to keep connecting Fort Dodge with fast, reliable fiber internet. Winter Construction Update With colder weather here, new fiber drops are officially paused until spring. But don’t worry—we’re still making progress every day behind the scenes. Here’s what’s still happening this winter: Site surveys continue to be scheduled to prepare for spring installations Installations are ongoing for homes and businesses with completed fiber drops MDU (Multi-Dwelling Units) wiring is underway for some apartments, townhomes, and condominiums, bringing fiber-fast internet to even more neighbors across Fort Dodge. If you live in an apartment building and want Fort Dodge Fiber service, please let your Landlord know! We will meet with the landlord or property manager and craft a plan to wire to each unit. 📞 Call us today to confirm your plan and get on the list for a spring fiber drop: 515-515-5000 OR Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form 🎄💚 The Grinch was spotted trying to steal Fort Dodge Fiber’s conduit reel at Lights @ Kennedy!We hope you had a chance to visit Kennedy Park Campground this year and enjoy all the festive lights. Don’t worry—we’ll be back next year with another display! Lights @ Kennedy is proudly presented by Fort Dodge Noon Sertoma and Fort Dodge Young Professionals. ⚠️ Gateway Tip: Please Don’t Press the Reset Button If you ever need to restart your Fort Dodge Fiber gateway, please do not press the small reset button on the back of the device . Using the reset button can erase important settings and may cause service interruptions that require technician assistance to fix. ✅ Instead: If a restart is needed, simply use the power on/off button. And remember— you don’t have to troubleshoot alone! Our Tech Support team is happy to help and can walk you through the best next steps. 📞 Tech Support: 515-515-5111 Be sure to sign up for Outages/Alerts here: https://fortdodgefiber.instatus.com/ Residential 1st of the Month: Invoice is sent to the email on file 15th of the Month: Due Date and Automatic payment is processed (if autopay is enabled in the portal). 16th of the Month: A 1.5% late fee is applied to any unpaid balance. 20th of the Month : Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. Last Day of the Month: Service will be deactivated and there will be a $30 reconnection fee applied. Commercial Billing Schedule   1st of the Month: Invoice is sent to the email on file 25th of the Month: Due date and Automatic payment is processed (if autopay is enabled in the portal). Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. OFFICE CLOSURES FOR JANUARY Thursday, January 1st - Closed for New Years! Monday, January 19th - Closed for Martin Luther King Jr. Day  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Where Are We Now? With nearly 1,800 Fort Dodge residents and businesses already enjoying Fort Dodge Fiber, we're excited to continue fiber drops in Zone 3 and progress with site surveys in Zone 4. If you're in Zone 4 and plan to take our services, please call our office at 515-515-5000 to schedule your site survey. This essential step involves our technicians installing a grey box on your property’s exterior and developing a plan to bring fiber directly to your home or business, ensuring a seamless installation process. For those in Zones 1-3, site surveys should already be complete. If you intend to take services and still need this, please call our office to schedule it as soon as possible, as it's necessary before we can proceed with providing services. We’re live in all cabinets within Zones 1 and 2 and are currently working on fiber drops in cabinets 3, 6, 13, and 14 in Zone 3. Be sure to check your email for a message to confirm your plan. In addition to the ‘confirm services’ email, you’ll also receive a separate email to complete your account contact information (CPNI) and add authorized users. Please be sure to add the following emails to your contact list to keep from us going to your spam folder: fiber@fortdodgefiber.com noreply@camvio.cloud Once you confirm services, we will add your address to the list to receive the fiber drop. When you notice the white flags indicating our drop path, please mark any private utilities, such as irrigation systems, underground dog fences, or private electrical lines. After completing the fiber drop, our team will contact you by phone or email to schedule your installation. Not sure which cabinet you’re in? Click the link below or visit our website, click on "Project Status," and enter your address in the address field. Check Your Cabinet Here If you’re not ready to start service yet, don’t worry—we’ll be here when you are. Reach out to us when you’re ready to make the switch, and we’ll arrange your fiber drop at no charge. This no-cost fiber drop is a special benefit we’re extending to the Fort Dodge community. To streamline our services and to continue to allow the fiber drop to be no cost to the homeowner or business, we will only be performing fiber drops for those who are ready to schedule an installation. During your residential installation, you will receive a welcome packet. This packet contains essential information, including: - A page to store your personal details such as security phrases, passwords, and our contact information - Step-by-step instructions for setting up your Customer Portal - Billing Schedule - Frequently Asked Questions - Flyer detailing internet and telephone options - Benefits of fiber internet - Nokia Wi-Fi App setup guide - Service calls and technical support information For further questions, feel free to contact our office Monday through Friday, 8am-5pm. 515-515-5000 Congratulations! Please join us in congratulating Rachel Rowe, our former Sales & Marketing Supervisor, on her new role as Customer Experience Manager! We will soon be adding a new Customer Service Representative and Outside Plant Technician to our team too! Upcoming Events Our team will be at Browns Shoe Fit Night on the 3rd Thursday of the month. Visit our booth to learn when we will be live in your area and ask any questions you may have.

Why Bandwidth Matters As the holidays approach, many families are gearing up for travel, gatherings, and online fun. With everyone at home streaming movies, video chatting with loved ones, and gaming, your internet bandwidth becomes more important than ever. But what exactly is bandwidth—and why should you care? Understanding Bandwidth Bandwidth is the amount of data your internet connection can handle at one time. Think of it as the width of a highway: the wider it is, the more cars (or data) can travel smoothly without traffic jams. During the holidays, when multiple devices are streaming, gaming, or video calling at once, limited bandwidth can cause buffering, slow downloads, and interrupted calls. Peak Usage During the Holidays Holidays like Fall Break and Thanksgiving often mean more devices online at once. Kids may be gaming or watching videos, parents are streaming shows or checking work emails, and grandparents may be joining video calls. This spike in activity can overload slower connections, making even simple tasks frustrating. With Fort Dodge Fiber , you’re never locked into a contract — meaning you can change your plan anytime! Want a faster connection for the weekend when family and friends are visiting? Upgrade your plan , then switch back once things quiet down. Your invoice will include a prorated charge for the days you used the higher-speed plan.   And the best part? You can manage your plan anytime through the Customer Portal! Manage Your Plan How to Manage Your Plan First Sign into your Customer Portal and then follow these 3 steps:1. Click Manage2. Toggle over the new plan you wish to change to3. Click Apply Changes. IT'S THAT EASY! Note: To upgrade to 5 GIG, you must call our office as that requires a separate modem/router. 515-515-5000 Haven't made the switch to Fort Dodge Fiber yet? Call us today to confirm your plan! 515-515-5000 Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form D on’t Let Mother Nature Put Your Fiber on Hold! As temperatures drop, so does our window to complete fiber drop construction to homes and businesses. Once the ground freezes, we’ll have to pause all underground work until spring . If you haven’t had your fiber brought to your property yet and plan to take Fort Dodge Fiber service , now’s the time — HURRY before it’s too late! Confirm your plan today to make sure your fiber is installed before winter weather hits. What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. 👉 Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. Residential 1st of the Month: Invoice is sent to the email on file 15th of the Month: Due Date and Automatic payment is processed (if autopay is enabled in the portal). 16th of the Month: A 1.5% late fee is applied to any unpaid balance. 20th of the Month : Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. Last Day of the Month: Service will be deactivated and there will be a $30 reconnection fee applied. Commercial Billing Schedule 1st of the Month: Invoice is sent to the email on file 25th of the Month: Due date and Automatic payment is processed (if autopay is enabled in the portal). Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩 Streaming Tips We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Tuesday, November 11th - Closed for Veterans Day! Thursday, November 20th - Closed until 10AM for staff development. Thursday, November 27th - Closed for Thanksgiving! Friday, November 28th - Office Closed to the public.  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Fort Dodge Fiber is proud to keep more than 3,600 homes and businesses in our community connected with fast, reliable internet. Ready to Join? Sign Up → Site Survey → Confirm Your Plan → Fiber Drop → Install → Connected! 🚧 Contractors Are Still Burying Fiber Drops Our work continues until the ground freezes! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses. A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood.  Call us today to confirm your plan! 515-515-5000 Confirm your service now to secure your spot in the next round of fiber drops! Once the ground freezes, we won’t be able to bury fiber until spring—so act fast! ❄️ Don’t let winter slow you down—lock in your fiber today! 🚀 Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form Understanding Public vs. Private Utilities Public Utilities Public utilities are owned and maintained by companies or organizations that provide essential services such as electricity, water, natural gas, communications, and sewer. These utility providers are responsible for locating utilities in the public right-of-way, easements, and in some cases, on private property up to the meter or termination point. Private Utilities Private utilities are owned and maintained by the property owner. We have no knowledge of the location of private utilities, so the homeowner is responsible for having the buried private utilities located when they see the white proposed bury path. Common examples of private utilities include (but not limited to): Sprinkler or irrigation systems Electric/gas lines to detached garages or workshops Lines to propane tanks or septic systems Gas lines for grills or outdoor fire pits Underground pet fences Stay In The Know! Subscribe to Maintenance and Outage Alerts Here → The Fort Dodge Fiber team had a great time connecting with our community at Brown’s Shoe Fit Night What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩 Streaming Tips We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Customer Experience Center   📢 Notice: Our office will be closed Thursday morning, October 2nd for a city-wide employee meeting. We’ll reopen at 1 PM and resume normal business hours. Thanks for your understanding! ⏰ Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

🚀 Over 3,500 connections (and counting!) Fort Dodge Fiber is proud to keep more than 3,500 homes and businesses in our community connected with fast, reliable internet. 💻 Ready to Join?Sign Up → Site Survey → Confirm Your Plan → Fiber Drop → Install → Connected! 🚧 Contractors Are Still Burying Fiber Drops Our work continues until the ground freezes! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses. A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood. Please note: Staff will not be available during Labor Day weekend. Regular business hours will resume Tuesday, September 2 at 8:00 AM. Understanding Public vs. Private Utilities Public Utilities Public utilities are owned and maintained by companies or organizations that provide essential services such as electricity, water, natural gas, communications, and sewer. These utility providers are responsible for locating utilities in the public right-of-way, easements, and in some cases, on private property up to the meter or termination point. Private Utilities Private utilities are owned and maintained by the property owner. We have no knowledge of the location of private utilities, so the homeowner is responsible for having the buried private utilities located when they see the white proposed bury path. Common examples of private utilities include (but not limited to): Sprinkler or irrigation systems Electric/gas lines to detached garages or workshops Lines to propane tanks or septic systems Gas lines for grills or outdoor fire pits Underground pet fences Power Outage? We've Got Your Back(up)! Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your internet and phone will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm Residential Billing Schedule Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation happens on the last day of the month. REMINDER OF NEW COMMERCIAL BILLING SCHEDULE! Starting in September, Fort Dodge Fiber has implemented a new billing schedule designed to simplify our process and eliminate confusion caused by the previous NET 45-day cycle. A more detailed email was sent to all commercial accounts August 1st via mail and email. We appreciate your attention to this update and look forward to making billing easier and more consistent for everyone. Commercial Billing Schedule (Paperless Billing) 1st of the Month: Invoice is sent to the email on file 15th of the Month: Automatic payment is processed (if autopay is enabled in the portal). 25th of the Month: Payment is due in full. Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Understanding Your First Invoice: Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo. What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. 👉 Reminder: AutoPay processes payments on the 15th of each month. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. 📺 Streaming Tips – Say Goodbye to Cable Confusion Fort Dodge Fiber doesn’t offer traditional TV, but we’re here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household.  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

We hope you're enjoying your summer! In this month’s newsletter, you’ll find helpful updates and information, including: ✅ The benefits of Worry-Free Wi-Fi ✅ How to stay connected during power outages with a battery backup ✅ Details on our new billing schedule ✅ Streaming TV tips ✅ And some fun upcoming community events that we’re proud to sponsor! Keep reading for everything you need to know from your local fiber team. 🚀 3,400 Strong and Growing! Fort Dodge Fiber serves over  3,400 customers , including both homes and businesses throughout the Fort Dodge community. This milestone highlights the growing demand for reliable, high-speed fiber internet—and we’re just getting started! 💻 Always Accepting New Sign Ups Haven’t made the switch yet? There’s still time! After signing up, keep an eye on your email—we’ll send you a confirmation of your selected internet plan. If a site survey is still needed, our team will reach out to schedule one to determine your property’s installation needs. It’s quick, easy, and gets you one step closer to a better internet experience. 🚧 Contractors Are Still Burying Fiber Drops Our work continues! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses.A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood. 💬 Stay Connected with Us Need help? Have questions? Want to upgrade your plan? Our Customer Experience Center is here for you:📍 617 Central Ave📞 515-515-5000🌐  www.fortdodgefiber.com   Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support! Select Worry-Free Wi-Fi and receive: $50 technician service visit fee waived. (charges for damaged equipment may still apply) One Wi-Fi Extender for enhanced coverage. Improved technical support allows our technicians to remotely navigate your gateway for trouble shooting if needed. Guidance on the Nokia Customer Network Management App to monitor your internet performance, view what devices are currently using your network, turn off/on access for specific devices and take control of screen time. Power Outage? We've Got Your Back(up)! Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your internet and phone will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm New Billing Schedules Starting this month, Fort Dodge Fiber is introducing a new billing schedule to streamline our process and give customers more clarity: Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation now happens on the last day of the month instead of the 27th. Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation now happens on the last day of the month instead of the 27th. Commercial Billing Schedule (Paperless Billing) 1st of the Month: Invoice is sent to the email on file 15th of the Month: Automatic payment is processed (if autopay is enabled in the portal). 25th of the Month: Payment is due in full. Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Understanding Your First Invoice: Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo. 📺 Streaming Tips – Say Goodbye to Cable Confusion Fort Dodge Fiber doesn’t offer traditional TV, but we’re here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Congratulations to our winners - Enjoy your tickets to Downtown Country Jam! Michelle R, Brittany K, Alan M. SAVE THE DATE! TUESDAY, AUGUST 5th - Come Visit the Fort Dodge Fiber table! UDMO and Community Health Center are once again joining forces to hold one combined Back-to-School Block party event on Tuesday, August 5 in the parking lot at Community Health Center of Fort Dodge located at 126 N 10th St. in Fort Dodge    Need to make a payment? Have your account number ready and call 888-991-2797.  Need tech support? Call 515-515-5111 for assistance.

Fiber Drop Progress – Here’s What’s Happening! Our drop contractors are hard at work burying fiber for customers who confirmed their service plans between November 2024 and April 29, 2025 . To work efficiently, our crews focus on completing several homes in a specific area—called a “cabinet”—before moving on to the next. This strategy reduces equipment transport time and allows us to complete more fiber drops each day.   Weather Impact on Fiber Drop Timeline Recent heavy rain may delay our progress in some areas. When the ground is too saturated, it's not safe or practical to use our machinery—and we want to avoid causing unnecessary damage to your yard. Under normal conditions, you may notice a slight bury scar where the fiber was installed. This is temporary and should heal naturally over time, especially with a little watering.   You’ll know we’re getting close to your fiber drop when you see: White paint lines and white flags marking the planned fiber path on your property. Utility locators arriving to mark existing underground services (this is a required step before we can bury fiber). Once locates are cleared through other utility crews, our crews will return to bury the fiber and connect it to the gray Fort Dodge Fiber box on your home. After your drop is complete, we’ll send you an email with a link to schedule your installation . ⏭️ Next round of fiber drops will be submitted in mid-May.   📢 Important Reminder:  No Confirmation = No Fiber Drop! A fiber drop will not be completed unless your plan is confirmed. If you didn’t receive an email to confirm your plan, call us so we can verify your email address. What's the Difference Between Public and Private Utilities? When preparing for your fiber drop, it's important to understand the difference between public and private utilities , especially when it comes to locating underground lines. 🔌 Public Utilities These are services provided by public utility companies and are typically marked by professional locating services before any digging begins. They include: Electric power lines (up to your meter) Natural gas lines Water and sewer mains Public communication lines (like phone or cable) Our team will call in locates for these utilities, and the appropriate companies will mark them—usually with colored flags or paint. 🏡 Private Utilities These are underground lines installed by you or a previous property owner and are not marked by public locators. Examples include: Irrigation/sprinkler systems Invisible dog fences Propane lines Underground wiring to sheds, garages, or yard lights Septic or private water lines 📌 It’s the customer’s responsibility to identify and mark private utilities before work begins. If you're unsure what might be buried on your property, it's best to consult any installation records or call a local professional locator service. You will receive a post card from our contractor when they are ready for you to mark your private utilities. What If I Registered For 'Drop Only'? Thanks for your interest in Fort Dodge Fiber! At this time, we are prioritizing drops for customers who are ready to take service. This helps reduce their wait time and keeps the drop free of charge for as many people as possible. By focusing on active connections, we demonstrate a return on investment that allows us to continue offering this step at no cost. When you’re ready to get connected, just give us a call! D on’t Have a Gray Box on Your Home Yet? If there’s no gray Fort Dodge Fiber box installed, you’ll need to schedule a site survey before we can move forward with your drop or installation.🔍 Why Site Surveys Matter: ✅ Plan the fiber route from street to home ✅ Identify private utilities (like irrigation lines or dog fences) ✅ Install the gray box (required for service!) ✅ Avoid delays and speed up installation ✅ Answer your questions and share the timeline 📞 Call 515-515-5000 today to schedule your site survey! Want Alerts About Maintenance or Outages? Stay in the loop by signing up for email notifications! 1️⃣ Visit FortDodgeFiber.com 2️⃣ Scroll to the bottom and click Outages/Alerts 3️⃣ Select Get Updates to receive timely info straight to your inbox How to Change Your Plan Anytime from Your Customer Portal Need more speed? Want to adjust your plan? You can make changes anytime through your Fort Dodge Fiber Customer Portal — it's quick and easy! Log in to your account at  FortDodgeFiber.com Here’s how: 1️⃣ Select Manage Plan 4️⃣ Choose the plan that best fits your needs 5️⃣ Confirm your selection—and you’re done! Your new plan will take effect shortly! Need help or have questions? Give our Customer Experience Team a call at 515-515-5000 —we’re happy to help! Thinking About Moving On From Cable? Thinking about moving on from cable but unsure where to begin or how it all works?  You're not alone!  While about half the country has moved on from traditional TV, many are reluctant because they just don't understand how to do it. But Streaming your Live TV through your TV offers a fantastic alternative, letting you watch your favorite channels and shows without the hassles (or price) of traditional cable.  Here's your comprehensive guide to making the switch to streaming for your Live TV. At your installation, you will receive a Welcome Packet. This Welcome Packet will include: ✔ Account Details & Security Phrase – A place to store your information ✔ Billing Information – First invoice details, monthly billing schedule, and payment options. IMPORTANT: Fort Dodge Fiber invoices a month in advance, meaning your first invoice will be the entire next month plus proration from the dates of installation.✔ Paperless Billing Reminder – Invoices will be emailed on the 1st of each month and due on the 15th.✔ Customer Payment Portal Instructions – Steps to access your account online, access invoices, and manage payments methods online including autopay! Fort Dodge Fiber Office Closures 🔹 Thursday, May 15 – Closed for a staff meeting - Open at 10am 🔹 Monday, May 26 – Closed for Memorial Day Always available To make a payment by phone, have your account number ready and call 888-991-2797. For technical support, please call 515-515-5111.