Winter Progress Update from Fort Dodge Fiber Even though ground conditions aren't yet where we need them, we’re still hard at work behind the scenes to prepare for a busy spring! Here’s what’s happening this winter: Site surveys are continuing so we’re fully prepared for spring installations. Installations are ongoing for homes and businesses with completed fiber drops. MDU (Multi-Dwelling Unit) wiring is underway for select apartments, townhomes, and condominiums — bringing fiber-fast internet to even more neighbors across Fort Dodge. Ready to Get Started? Call us today to confirm your plan and get on the list for a spring fiber drop: 📞 515-515-5000 Residential: Please confirm using our Residential Form Commercial : Please confirm using our Commercial Form The sooner you confirm, the sooner we can schedule your drop and prepare for installation! 📢 Communications & Rate Policy Updates We encourage you to visit our website at www.FortDodgeFiber.com to review the latest updates to our Communications & Rate Policy. Staying informed helps ensure you’re aware of any updates related to your services, billing, and important company communications. If you have any questions after reviewing the policy, please don’t hesitate to reach out — we’re always happy to help. Stay Connected with Service Updates & Outage Alerts Be sure to sign up for real-time service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Signing up ensures you’ll receive timely notifications and important service information. Use Strong, Unique Passwords Avoid using the same password across multiple accounts. Create passwords that include a mix of upper- and lower-case letters, numbers, and symbols. Consider using a trusted password manager to keep track of them securely. Enable Two-Factor Authentication (2FA) Whenever available, turn on two-factor authentication for email, banking, social media, and streaming accounts. This adds an extra layer of security beyond just your password. Watch out for Phishing Scams Be cautious of emails or text messages asking for personal information, passwords, or payment details. Red flags include: Urgent or threatening language Misspellings or unusual sender addresses Links asking you to “verify” or “update” account information If you’re unsure, go directly to the company’s official website instead of clicking the link. Protect Kids Online Set parental controls on devices and streaming platforms Talk with children about online privacy and safe behavior Keep computers and gaming systems in common areas when possible Open conversations are one of the best tools for online safety. Keep Devices Updated Regular updates on phones, tablets, and computers include important security patches. Don’t ignore update notifications — they help protect against new threats. Download the Nokia Customer Network Management App at no cost and put your Wi-Fi in your hands. With this app, you can: Monitor your internet performance in real-time. See which devices are currently connected to your network. Turn access on or off for specific devices and manage screen time for the whole family. Go a Step Further with Worry-Free Wi-Fi for only $10.00/ per month. When you select Worry-Free Wi-Fi, you’ll enjoy: Technician service visit fee waived (charges for damaged equipment may still apply). One Wi-Fi Extender for enhanced coverage throughout your home. Improved technical support, allowing our technicians to remotely troubleshoot your gateway if needed. Guidance on the Nokia Customer Network Management App so you can monitor your network, manage devices, and control screen time effortlessly. Take control of your Wi-Fi and enjoy a smoother, smarter, worry-free experience. Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter? 📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge: Pheasants Forever Fundraiser: Jared Benson Band featuring Spencer Suchan   MARCH 6TH 7PM | @ THE LARAMAR BALLROOM   Pheasants Forever Fundraiser Show benefitting upland habitat conservation! Doors open at 6:30 PM, with Spencer Suchan kicking things off at 7:00 PM, followed by the Jared Benson Band. We’ll be hosting a live raffle throughout the night, with prizes drawn in between sets. Proceeds from ticket sales and the raffle go directly to Pheasants Forever, so come enjoy a great night of music while supporting a great cause! $30 at the door, or $25 online for tickets! Tickets available at jaredbensonmusic.com Angel Ride Bags Tournament MARCH 7TH 11AM | @ EAGLES 3RD FLOOR BALLROOM Registration at 11am Bags Fly at Noon $40 per team 50% of entry payout Lunch options by Smokin Grumps Barbaque Bag Board provided by O'Goodies Irish Pub, Fort Dodge Plant Bingo MARCH 12 6PM-8PM | @ SMITTYS GARDEN CENTER 🌿 Plant Bingo – Free to Play! 🌿 Join us for a fun and exciting round of Plant Bingo! Whether you’re a plant lover, a bingo enthusiast, or just looking for a great time, this event is perfect for you. Play for a chance to win beautiful plants and plant-themed prizes while enjoying a lively, social atmosphere. Unfortunately, this event is now full. Please check back for more Plant Bingo in the future. Grab your friends, mark your calendar, and get ready to yell “BINGO!” Mommy & Me Dance MARCH 15TH 1PM | @ THE LARAMAR BALLROOM   It's moms time to shine! Bring your kiddos and get dressed up for this fun filled event! Enjoy all of the fun and let the kids get all their sillies out for this perfect dance date! We will have snacks and fun activities provided! We had a blast last year & can't wait to make more memories to last a lifetime! Coffee & Conservation MARCH 14TH @ 20 N 1ST ST   Join us each month for an informal discussion about a variety of conservation/recreation topics in Webster County. Learn about the white tail deer population updates and concerns from Jace Elliott, State Deer Biologist. Coffee and refreshments will be provided by Friends of Webster County Conservation. Spring Has Sprung Vendor Show MARCH 28TH 9AM-4PM | @ 1 MUSEUM RD   The Fort Opera Host is once again hosting their Spring has Sprung Vendor Show! We are celebrating spring and Easter - with great vendors and the Easter egg hunt in the stockade. The market is open March 28, 2026 from 9am to 4pm. Entry is free. They are asking for donations of pet items to support the Almost Home Humane Society of Fort Dodge. Community Health Center Fundraiser and Celebration APRIL 11TH | 5:30PM @ THE LARAMAR BALLROOM   Join us as we celebrate 20 years of service at Community Health Center of Fort Dodge! Our annual fundraiser will be held Saturday, April 11 at 5:30 PM at The Laramar, featuring dinner, live and silent auctions, and music by Scott Kirkhart. This year’s event will support the purchase of a mammography machine for our Fort Dodge clinic — expanding access to essential preventive care in our community. Tickets go on sale March 13. We can’t wait to celebrate with you! Need Help with Your Account? Make a Payment: Have your account number ready and call 888-991-2797. Tech Support: For assistance with your service or devices, call 515-515-5111. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Winter Update from Fort Dodge Fiber Here’s what’s still happening this winter with Fort Dodge Fiber: Site surveys are continuing so we’re fully prepared for spring installations. Installations are ongoing for homes and businesses with completed fiber drops. MDU (Multi-Dwelling Unit) wiring is underway for select apartments, townhomes, and condominiums—bringing fiber-fast internet to even more neighbors across Fort Dodge. Live in a Multi-Dwelling Unit and want Fort Dodge Fiber? Let your landlord or property manager know. Our team is happy to meet with them and create a plan to bring fiber directly to each unit. Ready to get started? Call us today to confirm your plan and get on the list for a spring fiber drop:  515-515-5000 Residential: Please confirm using our  Residential Form Commercial: Please confirm using our  Commercial Form Plowing vs. Boring: What’s the Difference? The main difference between plowing and boring a fiber drop comes down to how the fiber is installed and how much the surface is disturbed. Plowing uses a vibrating blade to create a narrow slit in the ground, allowing fiber or conduit to be placed with minimal surface disruption. Boring (also called directional drilling) uses specialized equipment to drill a tunnel underground, allowing crews to install fiber beneath driveways, sidewalks, or other obstacles without disturbing the surface. Why Frozen Ground Is a Problem for Fiber Installation Installing underground fiber when the ground is frozen is strongly discouraged—and often not possible—for a few key reasons: Extremely Hard Ground: Frozen soil can be as hard as concrete, making it nearly impossible for installation equipment to break through. Safety & Equipment Risk: The frozen conditions can damage cutting teeth on plows and trenchers or cause steering failures on boring equipment, leading to costly repairs. Restoration Concerns: Frozen soil doesn’t compact properly. When it thaws, it can settle unevenly, causing sinkholes, landscaping damage, and other restoration issues. Be sure to sign up for service updates and outage alerts here: https://fortdodgefiber.instatus.com/ Because We Believe in Supporting Local! We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter?📧 Email the details to rrowe@fortdodgefiber.com Here are a few things happening this month in Fort Dodge- 🎭 Laugh & Splash Weekend 📍 Crossroads Hotel & Event Center, 1518 3rd Ave N, Fort Dodge🗓 Saturday, February 7 🕒 3:00 PM Make it a night out! Call 515-573-7177 to reserve your Laugh & Splash package.Hosted by Five Points Events & The Betterway Project —they handle the fun so you can enjoy the night.🔗 Facebook link: https://www.facebook.com/share/18HKQHtPXL/   🛍 Vendor Show & Kids Makers Market 📍 Citizens Central, 617 Central Avenue, Fort Dodge🗓 Saturday, February 7 🕘 Adult Vendor Show: 9:00 AM – 3:00 PM 🕙 Kids Makers Market: 10:00 AM – 2:00 PM Bring your friends and support both adult- and youth-owned businesses in our community.🔗 Facebook link: https://www.facebook.com/share/17kE76XJzM/ 🐾 Puppy Love (and Kitten Cuddles) Plush Adoption Day 📍 Britt’s Spaw, 725 S 32nd St🗓 Saturday, February 7 🕚 11:00 AM – 2:00 PM A Valentine’s-themed kids event supporting Almost Home Animal Shelter . Kids can “adopt” a stuffed puppy or kitten and enjoy a full adoption-day experience—all while giving back.💙 All proceeds benefit Almost Home Animal Shelter.🔗 Facebook link: https://www.facebook.com/share/1CHLeQ6JAx/ ❄ Winter Market Series 📍 Smitty’s Garden Center🗓 Saturday, February 7 🕙 10:00 AM – 1:00 PM Shop local vendors and enjoy a cozy winter market experience.🔗 Facebook link: https://www.facebook.com/share/1AhmVm46DW/ ❤️ Valentine’s Day Dinner Special 📍 Community Tap & Pizza, 2026 5th Ave S🗓 Saturday, February 14 🕔 Starting at 5:00 PM Reservations recommended—perfect for a Valentine’s night out.🔗 Facebook link: https://www.facebook.com/share/1GSuCqhzkq/ 🎤 Comedy for a Cause 📍 Crossroads Hotel & Event Center, 1518 3rd Ave NW, Fort Dodge🗓 Friday, February 28 🕖 Doors Open: 7:00 PM 🕗 Show Starts: 8:00 PM Enjoy a night of laughter, community, and giving back at this live stand-up comedy event benefiting a local nonprofit.Hosted by Five Points Events & The Betterway Project .🔗 Facebook link: https://www.facebook.com/share/1GAiDFB6Jf/ Need to make a payment? Have your account number ready and call 888-991-2797.  Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Goodbye 2025 — Hello 2026! As we wrap up another incredible year, we want to thank our community for choosing Fort Dodge Fiber. We’re heading into 2026 excited, energized, and ready to keep connecting Fort Dodge with fast, reliable fiber internet. Winter Construction Update With colder weather here, new fiber drops are officially paused until spring. But don’t worry—we’re still making progress every day behind the scenes. Here’s what’s still happening this winter: Site surveys continue to be scheduled to prepare for spring installations Installations are ongoing for homes and businesses with completed fiber drops MDU (Multi-Dwelling Units) wiring is underway for some apartments, townhomes, and condominiums, bringing fiber-fast internet to even more neighbors across Fort Dodge. If you live in an apartment building and want Fort Dodge Fiber service, please let your Landlord know! We will meet with the landlord or property manager and craft a plan to wire to each unit. 📞 Call us today to confirm your plan and get on the list for a spring fiber drop: 515-515-5000 OR Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form 🎄💚 The Grinch was spotted trying to steal Fort Dodge Fiber’s conduit reel at Lights @ Kennedy!We hope you had a chance to visit Kennedy Park Campground this year and enjoy all the festive lights. Don’t worry—we’ll be back next year with another display! Lights @ Kennedy is proudly presented by Fort Dodge Noon Sertoma and Fort Dodge Young Professionals. ⚠️ Gateway Tip: Please Don’t Press the Reset Button If you ever need to restart your Fort Dodge Fiber gateway, please do not press the small reset button on the back of the device . Using the reset button can erase important settings and may cause service interruptions that require technician assistance to fix. ✅ Instead: If a restart is needed, simply use the power on/off button. And remember— you don’t have to troubleshoot alone! Our Tech Support team is happy to help and can walk you through the best next steps. 📞 Tech Support: 515-515-5111 Be sure to sign up for Outages/Alerts here: https://fortdodgefiber.instatus.com/ Residential 1st of the Month: Invoice is sent to the email on file 15th of the Month: Due Date and Automatic payment is processed (if autopay is enabled in the portal). 16th of the Month: A 1.5% late fee is applied to any unpaid balance. 20th of the Month : Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. Last Day of the Month: Service will be deactivated and there will be a $30 reconnection fee applied. Commercial Billing Schedule   1st of the Month: Invoice is sent to the email on file 25th of the Month: Due date and Automatic payment is processed (if autopay is enabled in the portal). Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. OFFICE CLOSURES FOR JANUARY Thursday, January 1st - Closed for New Years! Monday, January 19th - Closed for Martin Luther King Jr. Day  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Where Are We Now? With nearly 1,800 Fort Dodge residents and businesses already enjoying Fort Dodge Fiber, we're excited to continue fiber drops in Zone 3 and progress with site surveys in Zone 4. If you're in Zone 4 and plan to take our services, please call our office at 515-515-5000 to schedule your site survey. This essential step involves our technicians installing a grey box on your property’s exterior and developing a plan to bring fiber directly to your home or business, ensuring a seamless installation process. For those in Zones 1-3, site surveys should already be complete. If you intend to take services and still need this, please call our office to schedule it as soon as possible, as it's necessary before we can proceed with providing services. We’re live in all cabinets within Zones 1 and 2 and are currently working on fiber drops in cabinets 3, 6, 13, and 14 in Zone 3. Be sure to check your email for a message to confirm your plan. In addition to the ‘confirm services’ email, you’ll also receive a separate email to complete your account contact information (CPNI) and add authorized users. Please be sure to add the following emails to your contact list to keep from us going to your spam folder: fiber@fortdodgefiber.com noreply@camvio.cloud Once you confirm services, we will add your address to the list to receive the fiber drop. When you notice the white flags indicating our drop path, please mark any private utilities, such as irrigation systems, underground dog fences, or private electrical lines. After completing the fiber drop, our team will contact you by phone or email to schedule your installation. Not sure which cabinet you’re in? Click the link below or visit our website, click on "Project Status," and enter your address in the address field. Check Your Cabinet Here If you’re not ready to start service yet, don’t worry—we’ll be here when you are. Reach out to us when you’re ready to make the switch, and we’ll arrange your fiber drop at no charge. This no-cost fiber drop is a special benefit we’re extending to the Fort Dodge community. To streamline our services and to continue to allow the fiber drop to be no cost to the homeowner or business, we will only be performing fiber drops for those who are ready to schedule an installation. During your residential installation, you will receive a welcome packet. This packet contains essential information, including: - A page to store your personal details such as security phrases, passwords, and our contact information - Step-by-step instructions for setting up your Customer Portal - Billing Schedule - Frequently Asked Questions - Flyer detailing internet and telephone options - Benefits of fiber internet - Nokia Wi-Fi App setup guide - Service calls and technical support information For further questions, feel free to contact our office Monday through Friday, 8am-5pm. 515-515-5000 Congratulations! Please join us in congratulating Rachel Rowe, our former Sales & Marketing Supervisor, on her new role as Customer Experience Manager! We will soon be adding a new Customer Service Representative and Outside Plant Technician to our team too! Upcoming Events Our team will be at Browns Shoe Fit Night on the 3rd Thursday of the month. Visit our booth to learn when we will be live in your area and ask any questions you may have.

Why Bandwidth Matters As the holidays approach, many families are gearing up for travel, gatherings, and online fun. With everyone at home streaming movies, video chatting with loved ones, and gaming, your internet bandwidth becomes more important than ever. But what exactly is bandwidth—and why should you care? Understanding Bandwidth Bandwidth is the amount of data your internet connection can handle at one time. Think of it as the width of a highway: the wider it is, the more cars (or data) can travel smoothly without traffic jams. During the holidays, when multiple devices are streaming, gaming, or video calling at once, limited bandwidth can cause buffering, slow downloads, and interrupted calls. Peak Usage During the Holidays Holidays like Fall Break and Thanksgiving often mean more devices online at once. Kids may be gaming or watching videos, parents are streaming shows or checking work emails, and grandparents may be joining video calls. This spike in activity can overload slower connections, making even simple tasks frustrating. With Fort Dodge Fiber , you’re never locked into a contract — meaning you can change your plan anytime! Want a faster connection for the weekend when family and friends are visiting? Upgrade your plan , then switch back once things quiet down. Your invoice will include a prorated charge for the days you used the higher-speed plan.   And the best part? You can manage your plan anytime through the Customer Portal! Manage Your Plan How to Manage Your Plan First Sign into your Customer Portal and then follow these 3 steps:1. Click Manage2. Toggle over the new plan you wish to change to3. Click Apply Changes. IT'S THAT EASY! Note: To upgrade to 5 GIG, you must call our office as that requires a separate modem/router. 515-515-5000 Haven't made the switch to Fort Dodge Fiber yet? Call us today to confirm your plan! 515-515-5000 Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form D on’t Let Mother Nature Put Your Fiber on Hold! As temperatures drop, so does our window to complete fiber drop construction to homes and businesses. Once the ground freezes, we’ll have to pause all underground work until spring . If you haven’t had your fiber brought to your property yet and plan to take Fort Dodge Fiber service , now’s the time — HURRY before it’s too late! Confirm your plan today to make sure your fiber is installed before winter weather hits. What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. 👉 Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. Residential 1st of the Month: Invoice is sent to the email on file 15th of the Month: Due Date and Automatic payment is processed (if autopay is enabled in the portal). 16th of the Month: A 1.5% late fee is applied to any unpaid balance. 20th of the Month : Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. Last Day of the Month: Service will be deactivated and there will be a $30 reconnection fee applied. Commercial Billing Schedule 1st of the Month: Invoice is sent to the email on file 25th of the Month: Due date and Automatic payment is processed (if autopay is enabled in the portal). Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩 Streaming Tips We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Tuesday, November 11th - Closed for Veterans Day! Thursday, November 20th - Closed until 10AM for staff development. Thursday, November 27th - Closed for Thanksgiving! Friday, November 28th - Office Closed to the public.  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

Fort Dodge Fiber is proud to keep more than 3,600 homes and businesses in our community connected with fast, reliable internet. Ready to Join? Sign Up → Site Survey → Confirm Your Plan → Fiber Drop → Install → Connected! 🚧 Contractors Are Still Burying Fiber Drops Our work continues until the ground freezes! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses. A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood.  Call us today to confirm your plan! 515-515-5000 Confirm your service now to secure your spot in the next round of fiber drops! Once the ground freezes, we won’t be able to bury fiber until spring—so act fast! ❄️ Don’t let winter slow you down—lock in your fiber today! 🚀 Residential? Confirm here 👉 Residential Form Commercial? Confirm here 👉 Commercial Form Understanding Public vs. Private Utilities Public Utilities Public utilities are owned and maintained by companies or organizations that provide essential services such as electricity, water, natural gas, communications, and sewer. These utility providers are responsible for locating utilities in the public right-of-way, easements, and in some cases, on private property up to the meter or termination point. Private Utilities Private utilities are owned and maintained by the property owner. We have no knowledge of the location of private utilities, so the homeowner is responsible for having the buried private utilities located when they see the white proposed bury path. Common examples of private utilities include (but not limited to): Sprinkler or irrigation systems Electric/gas lines to detached garages or workshops Lines to propane tanks or septic systems Gas lines for grills or outdoor fire pits Underground pet fences Stay In The Know! Subscribe to Maintenance and Outage Alerts Here → The Fort Dodge Fiber team had a great time connecting with our community at Brown’s Shoe Fit Night What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩 Streaming Tips We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Customer Experience Center   📢 Notice: Our office will be closed Thursday morning, October 2nd for a city-wide employee meeting. We’ll reopen at 1 PM and resume normal business hours. Thanks for your understanding! ⏰ Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

🚀 Over 3,500 connections (and counting!) Fort Dodge Fiber is proud to keep more than 3,500 homes and businesses in our community connected with fast, reliable internet. 💻 Ready to Join?Sign Up → Site Survey → Confirm Your Plan → Fiber Drop → Install → Connected! 🚧 Contractors Are Still Burying Fiber Drops Our work continues until the ground freezes! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses. A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood. Please note: Staff will not be available during Labor Day weekend. Regular business hours will resume Tuesday, September 2 at 8:00 AM. Understanding Public vs. Private Utilities Public Utilities Public utilities are owned and maintained by companies or organizations that provide essential services such as electricity, water, natural gas, communications, and sewer. These utility providers are responsible for locating utilities in the public right-of-way, easements, and in some cases, on private property up to the meter or termination point. Private Utilities Private utilities are owned and maintained by the property owner. We have no knowledge of the location of private utilities, so the homeowner is responsible for having the buried private utilities located when they see the white proposed bury path. Common examples of private utilities include (but not limited to): Sprinkler or irrigation systems Electric/gas lines to detached garages or workshops Lines to propane tanks or septic systems Gas lines for grills or outdoor fire pits Underground pet fences Power Outage? We've Got Your Back(up)! Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your internet and phone will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm Residential Billing Schedule Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation happens on the last day of the month. REMINDER OF NEW COMMERCIAL BILLING SCHEDULE! Starting in September, Fort Dodge Fiber has implemented a new billing schedule designed to simplify our process and eliminate confusion caused by the previous NET 45-day cycle. A more detailed email was sent to all commercial accounts August 1st via mail and email. We appreciate your attention to this update and look forward to making billing easier and more consistent for everyone. Commercial Billing Schedule (Paperless Billing) 1st of the Month: Invoice is sent to the email on file 15th of the Month: Automatic payment is processed (if autopay is enabled in the portal). 25th of the Month: Payment is due in full. Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Understanding Your First Invoice: Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo. What’s the Difference Between AutoPay and Bill Pay? AutoPay (Fort Dodge Fiber) With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account. Payments are always taken out on the 15th of the month, so you never have to worry about a late fee. Payments are initiated by Fort Dodge Fiber, not by you. Bill Pay (through your bank or credit union) Payments are initiated by you through your bank. Unless you set it up as recurring, you’ll need to schedule the payment each month. Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday. Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded. In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer. How to Set Up AutoPay Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000) Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods. Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save. 👉 Reminder: AutoPay processes payments on the 15th of each month. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup. 📺 Streaming Tips – Say Goodbye to Cable Confusion Fort Dodge Fiber doesn’t offer traditional TV, but we’re here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household.  Need to make a payment? Have your account number ready and call 888-991-2797. Need tech support? Call 515-515-5111 for assistance. Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!

We hope you're enjoying your summer! In this month’s newsletter, you’ll find helpful updates and information, including: ✅ The benefits of Worry-Free Wi-Fi ✅ How to stay connected during power outages with a battery backup ✅ Details on our new billing schedule ✅ Streaming TV tips ✅ And some fun upcoming community events that we’re proud to sponsor! Keep reading for everything you need to know from your local fiber team. 🚀 3,400 Strong and Growing! Fort Dodge Fiber serves over  3,400 customers , including both homes and businesses throughout the Fort Dodge community. This milestone highlights the growing demand for reliable, high-speed fiber internet—and we’re just getting started! 💻 Always Accepting New Sign Ups Haven’t made the switch yet? There’s still time! After signing up, keep an eye on your email—we’ll send you a confirmation of your selected internet plan. If a site survey is still needed, our team will reach out to schedule one to determine your property’s installation needs. It’s quick, easy, and gets you one step closer to a better internet experience. 🚧 Contractors Are Still Burying Fiber Drops Our work continues! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses.A quick reminder: After the marking of the buried path with  white flags or paint lines , we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood. 💬 Stay Connected with Us Need help? Have questions? Want to upgrade your plan? Our Customer Experience Center is here for you:📍 617 Central Ave📞 515-515-5000🌐  www.fortdodgefiber.com   Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support! Select Worry-Free Wi-Fi and receive: $50 technician service visit fee waived. (charges for damaged equipment may still apply) One Wi-Fi Extender for enhanced coverage. Improved technical support allows our technicians to remotely navigate your gateway for trouble shooting if needed. Guidance on the Nokia Customer Network Management App to monitor your internet performance, view what devices are currently using your network, turn off/on access for specific devices and take control of screen time. Power Outage? We've Got Your Back(up)! Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your internet and phone will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm New Billing Schedules Starting this month, Fort Dodge Fiber is introducing a new billing schedule to streamline our process and give customers more clarity: Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation now happens on the last day of the month instead of the 27th. Residential Billing Schedule (Paperless Billing) 1st: Invoice emailed 15th: Payment due / Auto Pay processes 16th: 1.5% late fee added 20th: Account suspended. Please note, service charges will continue to accrue during suspension. Last day of the month: Service deactivated ($30 reactivation charge)   Note: Deactivation now happens on the last day of the month instead of the 27th. Commercial Billing Schedule (Paperless Billing) 1st of the Month: Invoice is sent to the email on file 15th of the Month: Automatic payment is processed (if autopay is enabled in the portal). 25th of the Month: Payment is due in full. Last Day of the Month: A 1.5% late fee is applied to any unpaid balance. 60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension. 90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied. Understanding Your First Invoice: Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo. 📺 Streaming Tips – Say Goodbye to Cable Confusion Fort Dodge Fiber doesn’t offer traditional TV, but we’re here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household. Congratulations to our winners - Enjoy your tickets to Downtown Country Jam! Michelle R, Brittany K, Alan M. SAVE THE DATE! TUESDAY, AUGUST 5th - Come Visit the Fort Dodge Fiber table! UDMO and Community Health Center are once again joining forces to hold one combined Back-to-School Block party event on Tuesday, August 5 in the parking lot at Community Health Center of Fort Dodge located at 126 N 10th St. in Fort Dodge    Need to make a payment? Have your account number ready and call 888-991-2797.  Need tech support? Call 515-515-5111 for assistance.

Fiber Drop Progress – Here’s What’s Happening! Our drop contractors are hard at work burying fiber for customers who confirmed their service plans between November 2024 and April 29, 2025 . To work efficiently, our crews focus on completing several homes in a specific area—called a “cabinet”—before moving on to the next. This strategy reduces equipment transport time and allows us to complete more fiber drops each day.   Weather Impact on Fiber Drop Timeline Recent heavy rain may delay our progress in some areas. When the ground is too saturated, it's not safe or practical to use our machinery—and we want to avoid causing unnecessary damage to your yard. Under normal conditions, you may notice a slight bury scar where the fiber was installed. This is temporary and should heal naturally over time, especially with a little watering.   You’ll know we’re getting close to your fiber drop when you see: White paint lines and white flags marking the planned fiber path on your property. Utility locators arriving to mark existing underground services (this is a required step before we can bury fiber). Once locates are cleared through other utility crews, our crews will return to bury the fiber and connect it to the gray Fort Dodge Fiber box on your home. After your drop is complete, we’ll send you an email with a link to schedule your installation . ⏭️ Next round of fiber drops will be submitted in mid-May.   📢 Important Reminder:  No Confirmation = No Fiber Drop! A fiber drop will not be completed unless your plan is confirmed. If you didn’t receive an email to confirm your plan, call us so we can verify your email address. What's the Difference Between Public and Private Utilities? When preparing for your fiber drop, it's important to understand the difference between public and private utilities , especially when it comes to locating underground lines. 🔌 Public Utilities These are services provided by public utility companies and are typically marked by professional locating services before any digging begins. They include: Electric power lines (up to your meter) Natural gas lines Water and sewer mains Public communication lines (like phone or cable) Our team will call in locates for these utilities, and the appropriate companies will mark them—usually with colored flags or paint. 🏡 Private Utilities These are underground lines installed by you or a previous property owner and are not marked by public locators. Examples include: Irrigation/sprinkler systems Invisible dog fences Propane lines Underground wiring to sheds, garages, or yard lights Septic or private water lines 📌 It’s the customer’s responsibility to identify and mark private utilities before work begins. If you're unsure what might be buried on your property, it's best to consult any installation records or call a local professional locator service. You will receive a post card from our contractor when they are ready for you to mark your private utilities. What If I Registered For 'Drop Only'? Thanks for your interest in Fort Dodge Fiber! At this time, we are prioritizing drops for customers who are ready to take service. This helps reduce their wait time and keeps the drop free of charge for as many people as possible. By focusing on active connections, we demonstrate a return on investment that allows us to continue offering this step at no cost. When you’re ready to get connected, just give us a call! D on’t Have a Gray Box on Your Home Yet? If there’s no gray Fort Dodge Fiber box installed, you’ll need to schedule a site survey before we can move forward with your drop or installation.🔍 Why Site Surveys Matter: ✅ Plan the fiber route from street to home ✅ Identify private utilities (like irrigation lines or dog fences) ✅ Install the gray box (required for service!) ✅ Avoid delays and speed up installation ✅ Answer your questions and share the timeline 📞 Call 515-515-5000 today to schedule your site survey! Want Alerts About Maintenance or Outages? Stay in the loop by signing up for email notifications! 1️⃣ Visit FortDodgeFiber.com 2️⃣ Scroll to the bottom and click Outages/Alerts 3️⃣ Select Get Updates to receive timely info straight to your inbox How to Change Your Plan Anytime from Your Customer Portal Need more speed? Want to adjust your plan? You can make changes anytime through your Fort Dodge Fiber Customer Portal — it's quick and easy! Log in to your account at  FortDodgeFiber.com Here’s how: 1️⃣ Select Manage Plan 4️⃣ Choose the plan that best fits your needs 5️⃣ Confirm your selection—and you’re done! Your new plan will take effect shortly! Need help or have questions? Give our Customer Experience Team a call at 515-515-5000 —we’re happy to help! Thinking About Moving On From Cable? Thinking about moving on from cable but unsure where to begin or how it all works?  You're not alone!  While about half the country has moved on from traditional TV, many are reluctant because they just don't understand how to do it. But Streaming your Live TV through your TV offers a fantastic alternative, letting you watch your favorite channels and shows without the hassles (or price) of traditional cable.  Here's your comprehensive guide to making the switch to streaming for your Live TV. At your installation, you will receive a Welcome Packet. This Welcome Packet will include: ✔ Account Details & Security Phrase – A place to store your information ✔ Billing Information – First invoice details, monthly billing schedule, and payment options. IMPORTANT: Fort Dodge Fiber invoices a month in advance, meaning your first invoice will be the entire next month plus proration from the dates of installation.✔ Paperless Billing Reminder – Invoices will be emailed on the 1st of each month and due on the 15th.✔ Customer Payment Portal Instructions – Steps to access your account online, access invoices, and manage payments methods online including autopay! Fort Dodge Fiber Office Closures 🔹 Thursday, May 15 – Closed for a staff meeting - Open at 10am 🔹 Monday, May 26 – Closed for Memorial Day Always available To make a payment by phone, have your account number ready and call 888-991-2797. For technical support, please call 515-515-5111.

Fiber Drops Are Coming! Our contractors are back this month, and we’re thrilled to continue bringing fast, reliable fiber internet to Fort Dodge residents and businesses who have confirmed their plan! To maximize efficiency, crews will focus on completing multiple addresses within specific areas (Cabinets) before moving on. This strategic approach minimizes equipment transport time and allows us to complete more fiber drops each day. We appreciate your patience as we work over to your neighborhood! You will see white flags or paint marks when we are a few weeks away from performing your fiber drop. No need to call us - we will contact you once the fiber drop is complete. ✅ Have You Confirmed Your Plan? 📧 Check Your Inbox!Look for emails from noreply@camvio.cloud —and don’t forget to check your spam folder! 📞 Not Sure if You’ve Confirmed?Give us a call at 515-515-5000, and we’ll verify for you. 🚨 Reminder: No Confirmation = No Fiber Drop! A fiber drop will not be completed unless your plan is confirmed. If you didn’t receive an email to confirm your plan, call us so we can verify your email address. What If I Registered For 'Drop Only'? We appreciate your interest in registering for a 'Drop Only' connection, but at this time, we are prioritizing fiber drops for customers who are ready to take service. This ensures their wait time is as short as possible. Our goal is to keep the fiber drop FREE for customers for as long as possible. To do this, we are only running fiber from the mainline to the box on your home if you choose to take service. By focusing on active connections, we can demonstrate a return on our investment—helping us continue offering this step at no cost to customers. When you're ready to take service, just give us a call! We’d love to get you connected! 🚀 But I Don't Have A Box On My Home? If you don’t have a grey Fort Dodge Fiber box on your home, you’ll need to schedule a site survey before installation. This step is essential to ensure a smooth fiber internet setup. 🔍 Why is a Site Survey Important? ✅ Plan the Fiber Drop Route – Our technicians assess the best path from the mainline to your home. ✅ Check for Hazards – We identify private utilities like irrigation lines, underground fences, and private gas or electric lines to prevent damage. (It is the customers responsibility to locate private utilities.) ✅ Install the Grey Box – The fiber drop connects to this box, so it must be installed before work can begin. ✅ Prevent Delays – A completed survey helps streamline the fiber drop process. ✅ Coordinate with You – We’ll review the plan, answer questions, and provide an estimated timeline. 📞 Call us to schedule your site survey today!  515-515-5000 Want To Be Informed About Scheduled Maintenance Or Outages? Sign up for email alerts—it’s quick and easy! Here’s how: 1️⃣ Visit FortDodgeFiber.com 2️⃣ Scroll to the bottom and click Outages/Alerts 3️⃣ Opt in to "Get Updates" to receive timely notifications about maintenance and service updates Eliminate Wi-Fi Dead Zones With Worry- Free Wi-Fi - Only $10.00/mo. Wi-Fi transmits data over radio waves, but those signals can weaken as they pass through obstacles. Walls, floors, and large objects between your router and devices can reduce signal strength. Materials like concrete, brick, metal, and even appliances may interfere with performance. That’s why homes and businesses with multiple rooms often need extenders to maintain a strong and reliable connection. For seamless coverage and fewer dead zones, our Worry-Free Wi-Fi service includes a Wi-Fi Extender to boost your signal and enhance connectivity throughout your space. Choose Worry-Free Wi-Fi and enjoy: ✅ Nokia Customer Network Management App – Easily monitor and control your Wi-Fi. (This is not a Fort Dodge Fiber app.) ✅ $50 technician service visit fee waived – Get expert support when you need it. ✅ One Wi-Fi Extender – Strengthen coverage for a more consistent connection. 📞 Call us today to add Worry-Free Wi-Fi to your plan! Thinking About Moving On From Cable? Thinking about moving on from cable but unsure where to begin or how it all works?  You're not alone!  While about half the country has moved on from traditional TV, many are reluctant because they just don't understand how to do it. But Streaming your Live TV through your TV offers a fantastic alternative, letting you watch your favorite channels and shows without the hassles (or price) of traditional cable.  Here's your comprehensive guide to making the switch to streaming for your Live TV. At your installation, you will receive a Welcome Packet. This Welcome Packet will include: ✔ Account Details & Security Phrase – A place to store your information ✔ Billing Information – First invoice details, monthly billing schedule, and payment options ✔ Paperless Billing Reminder – Invoices will be emailed on the 1st of each month. ✔ Customer Payment Portal Instructions – Steps to access your account online, access invoices, and manage payments methods online including autopay! Fort Dodge Fiber Office Closures 🔹 Thursday, April 17 – Closed for a morning staff meeting , reopening at 10 AM . 🔹 Thursday, May 1 – Closed for a citywide employee meeting , reopening at 1 PM .   We appreciate your understanding! Do You Have More Questions About Fort Dodge Fiber And What We Offer? Give Us A Call Or Click Here:

Spring Fiber Drop Update As the weather warms and the ground thaws, our fiber drop crews will return to complete nearly 500 pending fiber drops. To maximize efficiency, crews will focus on completing multiple addresses within specific areas before moving on. This approach minimizes the time spent transporting equipment across town, allowing for more fiber drops to be completed each day. Your patience is greatly appreciated as we work to bring high-speed internet to your neighborhood as quickly as possible. We anticipate crews to return in April. How Do I Know If I Am On The List To Receive The Fiber Drop? You should have received an email to confirm your plan with Fort Dodge Fiber. Please check your spam folder and look for an email from noreply@camvio.cloud . Once your plan is confirmed, we will review the site survey notes or contact you to schedule a site survey if needed. After these steps are complete, we will add your address to the list for fiber drop installation when our crews return. A few weeks before your buried fiber drop is completed, you will notice white flags or white paint lines marking the planned path. Once utility locates are cleared and crews are available, they will return to bury the fiber line from the terminal vault to the box on the side of your home or business. Please note: A fiber drop will not be completed unless you have confirmed your plan with us. If you did not receive an email to confirm your plan, please call our office so we can verify your email address. If you did not provide an email when registering, please call us to update our records. What Is A Site Survey? Site surveys are essential for ensuring a smooth fiber internet installation. If you haven’t yet scheduled a site survey, call our office at 515-515-5000 Monday through Friday, 8 a.m. to 5 p.m. During a site survey, our technicians will: Assess Physical Requirements: Evaluate the best route for the fiber drop and identify potential obstacles. Locate Potential Hazards: Identify and mark private utilities like irrigation lines or underground dog fences. Install the Grey Box: Attach a utility box to your property as the connection point for the fiber drop. Optimize the Installation Timeline: Address potential challenges in advance to avoid delays. Coordinate with You: Review the installation plan and answer any questions. Site surveys take place during daylight hours to ensure accurate assessments. Don’t wait—schedule yours today to avoid delays in spring installations. Sign Up For Maintenance Alerts Want to be informed about scheduled maintenance or outages? Sign up for email alerts from Fort Dodge Fiber—it’s quick and easy! Here’s how: Visit our website: FortDodgeFiber.com . Scroll to the bottom of the page and click the Outages/Alerts link. Opt in to "Get Updates" and receive timely notifications whenever we’re performing updates or maintenance. Running a Speed Test with Fort Dodge Fiber To get the most accurate results when testing your Fort Dodge Fiber internet speed, keep these tips in mind: For Best Accuracy, Use a Wired Connection – Connect your device directly to your Fort Dodge Fiber gateway (ONT) using an Ethernet cable. Wi-Fi connections can be affected by interference, distance, and other devices. Limit Other Network Activity – Streaming, gaming, downloads, or multiple connected devices can affect your speed test. For the most accurate results, pause other internet activity while testing. Check Multiple Locations – If using Wi-Fi, test in different areas of your home to see if signal strength varies. For the best wireless performance, ensure your router is centrally located. Restart Your Equipment If Needed – If your speeds seem slow, try restarting your gateway (ONT) by unplugging it for 30 seconds and plugging it back in. Ensure Your Devices Can Handle High Speeds – Older routers, computers, or devices may not support multi-gig speeds. Make sure your equipment is capable of handling the speeds included in your plan. Fort Dodge Fiber offers 24/7 technical support to ensure you’re always connected. Monday through Friday, our local tech experts—Jeremy, Diane, or Josue—are available to assist you. After hours, on weekends, and during holidays, your call will be routed to our trusted, U.S.-based support team. Our technicians can remotely access your Gateway/ONT to diagnose potential issues. If the after-hours team is unable to resolve the problem remotely, they will create a trouble ticket for our local staff, who will reach out to you directly as soon as we are available. Dive into the World of Endless Entertainment with Streaming! Ever wondered how to catch your favorite shows on your own schedule? Welcome to the world of streaming! With just an app on your smart tv and an internet connection with Fort Dodge Fiber, you can watch whatever you want, whenever you want. From binge-worthy series to blockbuster movies, it's all at your fingertips! Here's how to get started:  Download a streaming app like Netflix, YouTubeTV, or Amazon Prime Video.  Set up your account with an email and a password.  Enter your payment info for easy monthly access.  Browse, watch, and enjoy from the comfort of your couch or on-the-go! Say goodbye to TV schedules and hello to convenience!  Ready to stream Have More Questions About Fort Dodge Fiber? Check out our FAQ page on our website to find quick answers to some of the most common questions our customers have, including:  Can I use my own wireless router?  What is the charge for a technician visit?  What is your billing schedule?  Are there data limits or contracts?  Why doesn’t Fort Dodge Fiber offer cable TV service?  How much bandwidth does your home need?  How do I find my account number?  How do I cancel services? You'll also find helpful information about:  CPNI and account details – Your privacy and account security explained  Customer phone portal – Manage your phone features  Customer administration portal – View invoices and pay your bill  Get the answers you need, when you need them! Visit https://www.fortdodgefiber.com/faq  or give us a call Mon-Fri 8AM-5PM and our local staff can help! Upcoming Closures Our office will be closed for staff meetings Thursday, 3/20 from 8:00 AM to 10:00 AM. For immediate assistance during this time please call the following: Payments: Call 888-991-2797 Technical Support: Call 515-515-5111 We will resume normal operations at 10:00 AM

Reflecting on 2024: A Year of Growth and Gratitude As the year comes to a close, we at Fort Dodge Fiber want to take a moment to reflect on the incredible milestones we’ve achieved in 2024—milestones made possible thanks to you, the residents of Fort Dodge. Here’s a look at what we’ve accomplished together this year: Welcomed over 2,500 active business and residential customers to the Fort Dodge Fiber family. Added four new team members to our growing Fort Dodge Fiber team, ensuring we can continue to provide top-tier service. Completed our mainline infrastructure , bringing fast, reliable fiber internet to more parts of our community. Surpassed 5,500 site surveys and completed over 3,500 fiber drops , helping more residents and businesses connect to the future of fiber. Voted ‘Best Internet Provider’ in the Messenger’s Readers Choice Awards —an honor that reflects the trust and satisfaction of our amazing customers. We’re deeply grateful to the Fort Dodge community for your loyalty, patience, and kindness throughout this journey. Whether you’ve supported us from the start, joined us recently, or still waiting for your fiber drop to happen in the spring, your belief in our mission inspires us every day. Thank you for making 2024 a year to remember. We look forward to serving you even better in 2025! Wiring apartment buildings to extend fast, reliable internet to even more residents. This work will be managed by our contractor. Conducting site surveys to prepare for the next round of fiber drops and installations in 2025. Site surveys are open too all addresses within city limits and must be performed before a fiber drop can be brought to your property. Why a Site Survey is Essential for Your Fiber Internet Installation A site survey is a crucial step in ensuring a smooth and successful fiber internet installation because it allows our team to: Assess Physical Requirements: Our technicians review the property layout to identify the best route for the fiber drop. This involves evaluating the distance from the mainline and noting any potential obstacles, like trees or structures, that could impact the installation. Locate Potential Hazards: By walking the site, we can identify any private utilities (e.g., irrigation lines, underground dog fences, private electric or gas lines) that need to be marked before work begins, ensuring safety and preventing interruptions. Install the Grey Box for the Fiber Drop Connection: During the survey, we install our grey utility box on the outside of your home, which serves as the termination point for the fiber drop. Since the fiber drop connects to this box, the site survey must be completed before the fiber drop can be scheduled. Optimize the Installation Timeline: With this information, we can streamline the installation process and avoid delays caused by unexpected issues. Coordinate with the Customer: The survey is also an opportunity to review the installation plan with you, address any specific requests, and provide an accurate timeline for the remaining steps. A site survey allows us to ensure a safe, efficient, and customized installation tailored to the unique needs of your property. Our team performs site surveys Monday through Friday, between 8 a.m. and 4 p.m. Since this process requires capturing photos along with detailed notes, we are unable to complete surveys after dark. We’re excited to bring Fort Dodge Fiber to your apartment building/MDU, but we need your tenants to register their interest to proceed. To ensure a fiber drop is brought to your property, each tenant must create an account and sign up, showing their interest in Fort Dodge Fiber service. This step helps us gauge demand and confirms the need to extend our network to your building. By offering the fiber drop at no charge to landlords or tenants, we aim to make this service accessible and seamless. However, we must demonstrate a return on investment to continue providing this benefit at no cost. Please encourage your tenants to sign up. Their sign-ups directly impact the installation process and ensure your building is connected to Fort Dodge Fiber’s high-speed internet. They can sign up on our website www.FortDodgeFiber.com or by calling our Customer Experience Center at 515-515-5000 Monday- Friday 8AM-5PM Thank you for your cooperation, and we look forward to serving your property! Reminder: Fort Dodge Fiber is currently covering the full cost of fiber drops. To continue offering this service at no cost in the future, we are only performing fiber drops for customers who have confirmed they are taking service. If you are in a completed cabinet and are not yet ready to take service, you can contact us when you are ready, and we’ll schedule the fiber drop process at that time, pending weather conditions. This approach helps us ensure a return on our investment and allows us to maintain free fiber drops for our customers moving forward.  𝐅𝐢𝐛𝐞𝐫 𝐝𝐫𝐨𝐩𝐬 𝐰𝐢𝐥𝐥 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐒𝐩𝐫𝐢𝐧𝐠. Residential Plans Business Plans Available too! Disclosure : Battery Backup – For Voice Service Only Backup Power for Home Phone Service during Power Outages In the event of a power outage, a battery backup is required to keep your digital voice service operational. This battery backup provides up to 8 hours of power to your ONT/Gateway, enabling corded landline phones to function and maintain access to 911 emergency services during the outage. Fort Dodge Fiber technicians will install the battery backup to your ONT/Gateway. What Your Battery Can—and Can’t—Do for You The battery backup ensures that your home voice service continues to work during a power outage. Without a backup, you will be unable to make any calls, including emergency calls to 911. However, the battery backup is dedicated to voice service only; it does not power other devices, such as home security systems, medical monitoring devices, or additional equipment. Important for Customers with Medical Alert Devices If you rely on Life Alert or similar medical monitoring systems, it is essential to have a battery backup in place to maintain service during power outages. Battery Backup Cost per month: 8-hour battery backup: $4.00/month Lost/Damaged Equipment Fee: Replacement fee for an 8-hour battery backup: $100.00 If you are interested in adding Battery Back up, please call our office. 515-515-5000 Important Dates Wednesday, January 1st-  Closed for New Years Day Thursday, January 16th-  Closed until 10am for staff meetings Monday, January 20th-  Closed for Martin Luther King Jr. Day