August Newsletter 2025
- Fort Dodge Fiber
- Jul 31
- 4 min read
We hope you're enjoying your summer! In this month’s newsletter, you’ll find helpful updates and information, including:
✅ The benefits of Worry-Free Wi-Fi
✅ How to stay connected during power outages with a battery backup
✅ Details on our new billing schedule
✅ Streaming TV tips
✅ And some fun upcoming community events that we’re proud to sponsor!
Keep reading for everything you need to know from your local fiber team.
🚀 3,400 Strong and Growing!Fort Dodge Fiber serves over 3,400 customers, including both homes and businesses throughout the Fort Dodge community. This milestone highlights the growing demand for reliable, high-speed fiber internet—and we’re just getting started!
💻 Always Accepting New Sign UpsHaven’t made the switch yet? There’s still time! After signing up, keep an eye on your email—we’ll send you a confirmation of your selected internet plan. If a site survey is still needed, our team will reach out to schedule one to determine your property’s installation needs. It’s quick, easy, and gets you one step closer to a better internet experience.
🚧 Contractors Are Still Burying Fiber DropsOur work continues! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses.A quick reminder: After the marking of the buried path with white flags or paint lines, we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood.
💬 Stay Connected with UsNeed help? Have questions? Want to upgrade your plan? Our Customer Experience Center is here for you:📍 617 Central Ave📞 515-515-5000🌐 www.fortdodgefiber.com
Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!
Select Worry-Free Wi-Fi and receive:
$50 technician service visit fee waived. (charges for damaged equipment may still apply)
One Wi-Fi Extender for enhanced coverage.
Improved technical support allows our technicians to remotely navigate your gateway for trouble shooting if needed.
Guidance on the Nokia Customer Network Management App to monitor your internet performance, view what devices are currently using your network, turn off/on access for specific devices and take control of screen time.
Power Outage? We've Got Your Back(up)!
Don't let power outages disconnect you. With Fort Dodge Fiber's 8-hour Battery Backup, available for just $4.00/month, your internet and phone will keep you going, even when the lights are out. As long as you're using our Gateway/ONT, this reliable backup option is yours! Don't miss a beat—keep your connection alive. Call our office to add this onto your plan! 515-515-5000. Mon-Fri 8am-5pm
New Billing Schedules
Starting this month, Fort Dodge Fiber is introducing a new billing schedule to streamline our process and give customers more clarity:
Residential Billing Schedule (Paperless Billing)
1st: Invoice emailed
15th: Payment due / Auto Pay processes
16th: 1.5% late fee added
20th: Account suspended. Please note, service charges will continue to accrue during suspension.
Last day of the month: Service deactivated ($30 reactivation charge)
Note: Deactivation now happens on the last day of the month instead of the 27th.
Residential Billing Schedule (Paperless Billing)
1st: Invoice emailed
15th: Payment due / Auto Pay processes
16th: 1.5% late fee added
20th: Account suspended. Please note, service charges will continue to accrue during suspension.
Last day of the month: Service deactivated ($30 reactivation charge)
Note: Deactivation now happens on the last day of the month instead of the 27th.
Commercial Billing Schedule (Paperless Billing)
1st of the Month: Invoice is sent to the email on file
15th of the Month: Automatic payment is processed (if autopay is enabled in the portal).
25th of the Month: Payment is due in full.
Last Day of the Month: A 1.5% late fee is applied to any unpaid balance.
60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension.
90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied.
Understanding Your First Invoice:
Fort Dodge Fiber invoices a month in advance so you will notice your first invoice is prorated to include the entire future month as well as the days of service in the current month. You will always receive your invoice via email unless you opt in for mailed invoices for $5.00/per mo.
📺 Streaming Tips – Say Goodbye to Cable Confusion
Fort Dodge Fiber doesn’t offer traditional TV, but we’re here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household.
Congratulations to our winners - Enjoy your tickets to Downtown Country Jam!
Michelle R, Brittany K, Alan M.
SAVE THE DATE! TUESDAY, AUGUST 5th -
Come Visit the Fort Dodge Fiber table!
UDMO and Community Health Center are once again joining forces to hold one combined Back-to-School Block party event on Tuesday, August 5 in the parking lot at Community Health Center of Fort Dodge located at 126 N 10th St. in Fort Dodge
Need to make a payment? Have your account number ready and call 888-991-2797.
Need tech support? Call 515-515-5111 for assistance.
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