May Newsletter 2026

Fort Dodge Fiber
May 4
3 min read

Hello from all of us at Fort Dodge Fiber

Spring is in full swing, and May is bringing warmer weather, busy schedules, and continued progress as we expand reliable, high-speed fiber internet throughout our community. We’re grateful to serve you and proud to be part of what keeps Fort Dodge connected every day.

Here is what we have been up to lately!

Site Surveys and Installations are in full swing for all types of properties! A Site Survey is needed prior to installation so give us a call if you still need our box on the outside of your building or home.

Apartment Building Wiring and Installations continue for multi-dwelling units. Does your apartment building want service? Have your landlord or property manager give us a call! 515-515-5000

Our contractor, Teklink Communications, continues with buried fiber drops! Thanks for your hard work and dedication to get our customers connected!

Internet Safety Corner Keeping Your Kids Safe Online!

As school wraps up and summer approaches, kids often spend more time online for games, videos, and socializing. A few simple steps can help keep their online experience safe and positive.

Helpful Tips for Families:

Set screen time limits and create device-free times during the day
Use parental controls on devices, apps, and streaming services
Keep computers and tablets in common areas of the home
Talk openly with your kids about online behavior and what to do if something feels uncomfortable
Remind them never to share personal information like their address, school, or passwords

Strong internet safety habits help protect your family while still allowing kids to learn, explore, and have fun online.

What's New?

Payment Drop Box

Location: Behind City Hall

819 1st Ave S (just east of the Water Department payment area)

Important Reminders:

• Fort Dodge Fiber and the Water Department are separate entities

• Payments placed in the wrong drop box will not be processed (and could result in a late charge or service interruption)

• Please do not combine payments—each department requires a separate check

• Payments are collected daily at 3 PM

• Look for the Fort Dodge Fiber signage to make sure it lands in the right spot

Fort Dodge Fiber App for Apple Devices

Paying your bill just got a whole lot easier. Our new app is now available on iOS —giving you a simple, convenient way to manage your account anytime, anywhere. Currently not available on Android devices - but we are close! Follow our social media for updates on the google app store.

Download Our App on IOS

New Helpful Reminder for Our Autopay Customers!

We’ve added a new notification to make managing your account even easier. A couple of days before your scheduled Autopay date, our system will now send you a message if it detects that the card on file has expired. This gives you time to quickly update your payment method and avoid any interruption to your service. Please note: This notification is only sent to customers enrolled in Autopay. You will only receive the message if it applies to you (for example, if your card has expired) We’re always working to improve your experience and keep things running smoothly.

FDTV Stream powered by NICP

Thank you for having us!

Rachel and Amy with Fort Dodge Fiber had the pleasure of serving as greeters at High-Five Friday at Duncombe Elementary School. After welcoming students to a Fabulous Friday, an amazing group of leaders gave us a tour of the school proudly sharing their attendance goals, reading stations, classroom pods, and highlighting on Leader in Me — a program that focuses on building leadership skills, responsibility, and confidence in students.

Be sure to sign up for real-time service updates and outage alerts here:

https://fortdodgefiber.instatus.com/

Signing up ensures you’ll receive timely notifications and important service information.

Because We Believe in Supporting Local!

We love highlighting what’s happening right here in our community for our customers. Do you have an upcoming event you’d like featured in our next newsletter?

📧 Email the details to rrowe@fortdodgefiber.com

Here are a few things happening this month in Fort Dodge-