September Newsletter 2024
- Fort Dodge Fiber
- Sep 8, 2024
- 3 min read
Updated: Nov 24
Where Are We Now?
With nearly 1,800 Fort Dodge residents and businesses already enjoying Fort Dodge Fiber, we're excited to continue fiber drops in Zone 3 and progress with site surveys in Zone 4.
If you're in Zone 4 and plan to take our services, please call our office at 515-515-5000 to schedule your site survey. This essential step involves our technicians installing a grey box on your property’s exterior and developing a plan to bring fiber directly to your home or business, ensuring a seamless installation process.
For those in Zones 1-3, site surveys should already be complete. If you intend to take services and still need this, please call our office to schedule it as soon as possible, as it's necessary before we can proceed with providing services.
We’re live in all cabinets within Zones 1 and 2 and are currently working on fiber drops in cabinets 3, 6, 13, and 14 in Zone 3. Be sure to check your email for a message to confirm your plan. In addition to the ‘confirm services’ email, you’ll also receive a separate email to complete your account contact information (CPNI) and add authorized users. Please be sure to add the following emails to your contact list to keep from us going to your spam folder:
Once you confirm services, we will add your address to the list to receive the fiber drop. When you notice the white flags indicating our drop path, please mark any private utilities, such as irrigation systems, underground dog fences, or private electrical lines.
After completing the fiber drop, our team will contact you by phone or email to schedule your installation.
Not sure which cabinet you’re in? Click the link below or visit our website, click on "Project Status," and enter your address in the address field.
If you’re not ready to start service yet, don’t worry—we’ll be here when you are. Reach out to us when you’re ready to make the switch, and we’ll arrange your fiber drop at no charge. This no-cost fiber drop is a special benefit we’re extending to the Fort Dodge community. To streamline our services and to continue to allow the fiber drop to be no cost to the homeowner or business, we will only be performing fiber drops for those who are ready to schedule an installation.
During your residential installation, you will receive a welcome packet. This packet contains essential information, including:
- A page to store your personal details such as security phrases, passwords, and our contact information
- Step-by-step instructions for setting up your Customer Portal
- Billing Schedule
- Frequently Asked Questions
- Flyer detailing internet and telephone options
- Benefits of fiber internet
- Nokia Wi-Fi App setup guide
- Service calls and technical support information
For further questions, feel free to contact our office Monday through Friday, 8am-5pm. 515-515-5000
Congratulations!
Please join us in congratulating Rachel Rowe, our former Sales & Marketing Supervisor, on her new role as Customer Experience Manager!
We will soon be adding a new Customer Service Representative and Outside Plant Technician to our team too!
Upcoming Events
Our team will be at Browns Shoe Fit Night on the 3rd Thursday of the month. Visit our booth to learn when we will be live in your area and ask any questions you may have.
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