March Newsletter 2025
- Fort Dodge Fiber
- Mar 1
- 4 min read
Spring Fiber Drop Update
As the weather warms and the ground thaws, our fiber drop crews will return to complete nearly 500 pending fiber drops. To maximize efficiency, crews will focus on completing multiple addresses within specific areas before moving on. This approach minimizes the time spent transporting equipment across town, allowing for more fiber drops to be completed each day. Your patience is greatly appreciated as we work to bring high-speed internet to your neighborhood as quickly as possible. We anticipate crews to return in April.
How Do I Know If I Am On The List To Receive The Fiber Drop?
You should have received an email to confirm your plan with Fort Dodge Fiber. Please check your spam folder and look for an email from noreply@camvio.cloud.
Once your plan is confirmed, we will review the site survey notes or contact you to schedule a site survey if needed. After these steps are complete, we will add your address to the list for fiber drop installation when our crews return.
A few weeks before your buried fiber drop is completed, you will notice white flags or white paint lines marking the planned path. Once utility locates are cleared and crews are available, they will return to bury the fiber line from the terminal vault to the box on the side of your home or business.
Please note: A fiber drop will not be completed unless you have confirmed your plan with us. If you did not receive an email to confirm your plan, please call our office so we can verify your email address. If you did not provide an email when registering, please call us to update our records.
What Is A Site Survey?
Site surveys are essential for ensuring a smooth fiber internet installation. If you haven’t yet scheduled a site survey, call our office at 515-515-5000 Monday through Friday, 8 a.m. to 5 p.m. During a site survey, our technicians will:
Assess Physical Requirements: Evaluate the best route for the fiber drop and identify potential obstacles.
Locate Potential Hazards: Identify and mark private utilities like irrigation lines or underground dog fences.
Install the Grey Box: Attach a utility box to your property as the connection point for the fiber drop.
Optimize the Installation Timeline: Address potential challenges in advance to avoid delays.
Coordinate with You: Review the installation plan and answer any questions.
Site surveys take place during daylight hours to ensure accurate assessments. Don’t wait—schedule yours today to avoid delays in spring installations.
Sign Up For Maintenance Alerts
Want to be informed about scheduled maintenance or outages? Sign up for email alerts from Fort Dodge Fiber—it’s quick and easy! Here’s how:
Visit our website: FortDodgeFiber.com.
Scroll to the bottom of the page and click the Outages/Alerts link.
Opt in to "Get Updates" and receive timely notifications whenever we’re performing updates or maintenance.
Running a Speed Test with Fort Dodge Fiber
To get the most accurate results when testing your Fort Dodge Fiber internet speed, keep these tips in mind:
For Best Accuracy, Use a Wired Connection – Connect your device directly to your Fort Dodge Fiber gateway (ONT) using an Ethernet cable. Wi-Fi connections can be affected by interference, distance, and other devices.
Limit Other Network Activity – Streaming, gaming, downloads, or multiple connected devices can affect your speed test. For the most accurate results, pause other internet activity while testing.
Check Multiple Locations – If using Wi-Fi, test in different areas of your home to see if signal strength varies. For the best wireless performance, ensure your router is centrally located.
Restart Your Equipment If Needed – If your speeds seem slow, try restarting your gateway (ONT) by unplugging it for 30 seconds and plugging it back in.
Ensure Your Devices Can Handle High Speeds – Older routers, computers, or devices may not support multi-gig speeds. Make sure your equipment is capable of handling the speeds included in your plan.
Fort Dodge Fiber offers 24/7 technical support to ensure you’re always connected. Monday through Friday, our local tech experts—Jeremy, Diane, or Josue—are available to assist you. After hours, on weekends, and during holidays, your call will be routed to our trusted, U.S.-based support team. Our technicians can remotely access your Gateway/ONT to diagnose potential issues. If the after-hours team is unable to resolve the problem remotely, they will create a trouble ticket for our local staff, who will reach out to you directly as soon as we are available.
Dive into the World of Endless Entertainment with Streaming!
Ever wondered how to catch your favorite shows on your own schedule? Welcome to the world of streaming! With just an app on your smart tv and an internet connection with Fort Dodge Fiber, you can watch whatever you want, whenever you want. From binge-worthy series to blockbuster movies, it's all at your fingertips! Here's how to get started:
Download a streaming app like Netflix, YouTubeTV, or Amazon Prime Video.
Set up your account with an email and a password.
Enter your payment info for easy monthly access.
Browse, watch, and enjoy from the comfort of your couch or on-the-go!
Say goodbye to TV schedules and hello to convenience! Ready to stream
Have More Questions About Fort Dodge Fiber?
Check out our FAQ page on our website to find quick answers to some of the most common questions our customers have, including:
Can I use my own wireless router?
What is the charge for a technician visit?
What is your billing schedule?
Are there data limits or contracts?
Why doesn’t Fort Dodge Fiber offer cable TV service?
How much bandwidth does your home need?
How do I find my account number?
How do I cancel services?
You'll also find helpful information about:
CPNI and account details – Your privacy and account security explained
Customer phone portal – Manage your phone features
Customer administration portal – View invoices and pay your bill
Get the answers you need, when you need them! Visit https://www.fortdodgefiber.com/faq or give us a call Mon-Fri 8AM-5PM and our local staff can help!
Upcoming Closures
Our office will be closed for staff meetings Thursday, 3/20 from 8:00 AM to 10:00 AM.
For immediate assistance during this time please call the following:
Payments: Call 888-991-2797
Technical Support: Call 515-515-5111
We will resume normal operations at 10:00 AM
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