November Newsletter 2025

Fort Dodge Fiber
Oct 31
4 min read

Why Bandwidth Matters

As the holidays approach, many families are gearing up for travel, gatherings, and online fun. With everyone at home streaming movies, video chatting with loved ones, and gaming, your internet bandwidth becomes more important than ever. But what exactly is bandwidth—and why should you care?

Understanding BandwidthBandwidth is the amount of data your internet connection can handle at one time. Think of it as the width of a highway: the wider it is, the more cars (or data) can travel smoothly without traffic jams. During the holidays, when multiple devices are streaming, gaming, or video calling at once, limited bandwidth can cause buffering, slow downloads, and interrupted calls.

Peak Usage During the HolidaysHolidays like Fall Break and Thanksgiving often mean more devices online at once. Kids may be gaming or watching videos, parents are streaming shows or checking work emails, and grandparents may be joining video calls. This spike in activity can overload slower connections, making even simple tasks frustrating.

With Fort Dodge Fiber, you’re never locked into a contract — meaning you can change your plan anytime!

Want a faster connection for the weekend when family and friends are visiting? Upgrade your plan, then switch back once things quiet down. Your invoice will include a prorated charge for the days you used the higher-speed plan.

And the best part? You can manage your plan anytime through the Customer Portal!

Manage Your Plan

How to Manage Your Plan

First Sign into your Customer Portal and then follow these 3 steps:1. Click Manage2. Toggle over the new plan you wish to change to3. Click Apply Changes.

IT'S THAT EASY!

Note: To upgrade to 5 GIG, you must call our office as that requires a separate modem/router. 515-515-5000

Haven't made the switch to Fort Dodge Fiber yet?

Click to See Residential Internet and Phone Plans

Click to See Commercial Internet and Phone Plans

Call us today to confirm your plan! 515-515-5000

Residential? Confirm here 👉 Residential Form

Commercial? Confirm here 👉 Commercial Form

Don’t Let Mother Nature Put Your Fiber on Hold!

As temperatures drop, so does our window to complete fiber drop construction to homes and businesses. Once the ground freezes, we’ll have to pause all underground work until spring.

If you haven’t had your fiber brought to your property yet and plan to take Fort Dodge Fiber service, now’s the time — HURRY before it’s too late!

Confirm your plan today to make sure your fiber is installed before winter weather hits.

What’s the Difference Between AutoPay and Bill Pay?

AutoPay (Fort Dodge Fiber)

With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account.
Payments are always taken out on the 15th of the month, so you never have to worry about a late fee.
Payments are initiated by Fort Dodge Fiber, not by you.

Bill Pay (through your bank or credit union)

Payments are initiated by you through your bank.
Unless you set it up as recurring, you’ll need to schedule the payment each month.
Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday.
Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded.

In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer.

How to Set Up AutoPay

Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000)
Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods.
Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default.
Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save.

👉 Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup.

Residential

1st of the Month: Invoice is sent to the email on file
15th of the Month: Due Date and Automatic payment is processed (if autopay is enabled in the portal).
16th of the Month: A 1.5% late fee is applied to any unpaid balance.
20th of the Month: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension.
Last Day of the Month: Service will be deactivated and there will be a $30 reconnection fee applied.

Commercial Billing Schedule

1st of the Month: Invoice is sent to the email on file
25th of the Month: Due date and Automatic payment is processed (if autopay is enabled in the portal).
Last Day of the Month: A 1.5% late fee is applied to any unpaid balance.
60 Days Past Due: Service will be suspended until payment is received. Please note, service charges will continue to accrue during suspension.
90 Days Past Due: Service will be deactivated and there will be a $30 reconnection fee applied.

Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com

and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩

Streaming Tips

We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household.