October Newsletter 2025
- Fort Dodge Fiber
- Sep 30
- 3 min read
Fort Dodge Fiber is proud to keep more than 3,600 homes and businesses in our community connected with fast, reliable internet. Ready to Join?
Sign Up → Site Survey → Confirm Your Plan → Fiber Drop → Install → Connected!
🚧 Contractors Are Still Burying Fiber Drops
Our work continues until the ground freezes! Contractors are actively burying fiber drops throughout Fort Dodge to complete connections and deliver fiber directly to homes and businesses.
A quick reminder: After the marking of the buried path with white flags or paint lines, we must wait for other utilities to mark their underground infrastructure before we can return to complete the fiber drop. Thank you for your patience as we work through each neighborhood.
Call us today to confirm your plan! 515-515-5000
Confirm your service now to secure your spot in the next round of fiber drops! Once the ground freezes, we won’t be able to bury fiber until spring—so act fast! ❄️ Don’t let winter slow you down—lock in your fiber today! 🚀
Residential? Confirm here 👉 Residential Form
Commercial? Confirm here 👉 Commercial Form
Understanding Public vs. Private Utilities
Public Utilities
Public utilities are owned and maintained by companies or organizations that provide essential services such as electricity, water, natural gas, communications, and sewer. These utility providers are responsible for locating utilities in the public right-of-way, easements, and in some cases, on private property up to the meter or termination point.
Private Utilities
Private utilities are owned and maintained by the property owner. We have no knowledge of the location of private utilities, so the homeowner is responsible for having the buried private utilities located when they see the white proposed bury path.
Common examples of private utilities include
(but not limited to):
Sprinkler or irrigation systems
Electric/gas lines to detached garages or workshops
Lines to propane tanks or septic systems
Gas lines for grills or outdoor fire pits
Underground pet fences
Stay In The Know!
The Fort Dodge Fiber team had a great time connecting with our community at Brown’s Shoe Fit Night
What’s the Difference Between AutoPay and Bill Pay?
AutoPay (Fort Dodge Fiber)
With your authorization, Fort Dodge Fiber withdraws your payment directly from your bank account.
Payments are always taken out on the 15th of the month, so you never have to worry about a late fee.
Payments are initiated by Fort Dodge Fiber, not by you.
Bill Pay (through your bank or credit union)
Payments are initiated by you through your bank.
Unless you set it up as recurring, you’ll need to schedule the payment each month.
Most banks mail us a physical check, which takes time to arrive. Weekends and holidays are not considered business days, so a payment scheduled on a Saturday won’t actually leave your bank until Monday.
Because mail can be delayed, if the check arrives late, a late fee may be applied—and that fee will not be refunded.
In short: AutoPay is the most reliable way to pay—your payment is always on time. Bill Pay depends on the mail and may take longer.
How to Set Up AutoPay
Log In: Access your Customer Portal using the link in your email. (Need it resent? Call our office! 515-515-5000)
Enable AutoPay: Click the “AutoPay” icon, toggle Enable AutoPay, and select Manage Payment Methods.
Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default.
Save AutoPay: Return to AutoPay, select your saved payment method from the drop down menu, and click Save.
Reminder: AutoPay processes payments on the 15th of each month for Residential Accounts and the 25th of the Month for Commercial Accounts. Don’t forget to update your payment method if your card expires to avoid late fees. DONT FORGET! After adding your payment method, be sure to go back and check Enable AutoPay to complete setup.
Don’t miss our emails! 📬✨ Add fiber@fortdodgefiber.com
and noreply@camvio.cloud to your contacts or mark them as “Safe Senders” in Gmail, Outlook, or Apple Mail ✅📩
Streaming Tips
We are here to help you understand your options. Whether you’re considering YouTube TV, Hulu + Live, or another service, we can point you in the right direction so you’re set up with the right streaming platform for your household.
Customer Experience Center
📢 Notice: Our office will be closed Thursday morning, October 2nd for a city-wide employee meeting. We’ll reopen at 1 PM and resume normal business hours. Thanks for your understanding! ⏰
Need to make a payment? Have your account number ready and call
888-991-2797. Need tech support? Call 515-515-5111 for assistance.
Thank you for being part of our mission to build a faster, more connected Fort Dodge. We appreciate your continued support!
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