Where Are We Now? With over 2,400 Fort Dodge residents and businesses now connected to Fort Dodge Fiber, we’re thrilled with the progress we’ve made together this year. Thank you for trusting us to bring fast, reliable internet to your homes and businesses! As winter approaches and snow begins to fall, the 2024 fiber drop season is coming to an end. Our contractors are working diligently to complete fiber drops in Zones 1–4 before the ground freezes. Unfortunately, some addresses will need to be postponed until spring, as frozen ground prevents further work from being completed. If you’ve confirmed your services with us by email or phone and your address has been submitted to our crews, but your fiber drop is delayed due to winter weather, we’ll notify you by email in the coming weeks. This winter, our focus will shift to: Wiring apartment buildings to extend fast, reliable internet to even more residents. This work will be managed by our contractor. Conducting site surveys to prepare for the next round of fiber drops and installations in 2025. Why a Site Survey is Essential for Your Fiber Internet Installation A site survey is a crucial step in ensuring a smooth and successful fiber internet installation because it allows our team to: Assess Physical Requirements: Our technicians review the property layout to identify the best route for the fiber drop. This involves evaluating the distance from the mainline and noting any potential obstacles, like trees or structures, that could impact the installation. Locate Potential Hazards: By walking the site, we can identify any private utilities (e.g., irrigation lines, underground dog fences, private electric or gas lines) that need to be marked before work begins, ensuring safety and preventing interruptions. Install the Grey Box for the Fiber Drop Connection: During the survey, we install our grey utility box on the outside of your home, which serves as the termination point for the fiber drop. Since the fiber drop connects to this box, the site survey must be completed before the fiber drop can be scheduled. Optimize the Installation Timeline: With this information, we can streamline the installation process and avoid delays caused by unexpected issues. Coordinate with the Customer: The survey is also an opportunity to review the installation plan with you, address any specific requests, and provide an accurate timeline for the remaining steps. A site survey allows us to ensure a safe, efficient, and customized installation tailored to the unique needs of your property. Our team performs site surveys Monday through Friday, between 8 a.m. and 4 p.m. Since this process requires capturing photos along with detailed notes, we are unable to complete surveys after dark. Fort Dodge Fiber services are eligible in Zones 1-4 if a site survey and fiber drop have been completed. Reminder: Fort Dodge Fiber is currently covering the full cost of fiber drops. To continue offering this service at no cost in the future, we are only performing fiber drops for customers who have confirmed they are taking service. If you are in a completed cabinet and are not yet ready to take service, you can contact us when you are ready, and we’ll schedule the fiber drop process at that time, pending weather conditions. This approach helps us ensure a return on our investment and allows us to maintain free fiber drops for our customers moving forward. To our amazing customers—thank you for trusting us to keep you connected, whether it’s for work, school, entertainment, or staying in touch with loved ones. Your support and feedback drive everything we do, and it’s because of you that we constantly strive to deliver reliable, high-speed internet and exceptional service. We want to give a special shoutout to our hardworking team. None of this would be possible without your dedication, expertise, and commitment to going above and beyond for our customers.   Do you have Fort Dodge Fiber service and want to help spread the word? Give us a Google review: Log In : Access your Customer Portal using the link in your email or by going to www.FortDodgeFiber.com and clicking the ‘Customer Portal’ log in button. Enable AutoPay : Click the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.” Add Payment Method : add your payment method (E-Check, Debit, or Credit) and set it as default. Save AutoPay : Return to the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.” and use the drop down menu to find the payment method you just saved to your wallet, then click “Save.” AutoPay processes payments on the 15th of each month. Remember to update your payment information if your card expires to avoid fees. Residential Billing Schedule 1st of the month Bills calculated, issued15th of the month Due Date16th of the month Late payment penalty applied.20th of the month Account is suspended27th of the month Non-pay service disconnections. If your account is suspended, an online payment will automatically reinstate your service (you may need to power cycle the gateway). If your account has been deactivated, you will need to call the Customer Experience Center to reactivate. Billing events will continue until all Fort Dodge Fiber equipment is returned to 617 Central Avenue. Reminder: You are billed a month in advance meaning your first bill will be an entire month plus proration from the dates of installation. Notice Something New On Our Website? Broadband Labels! Just like nutrition labels provide details about food, the FCC now requires internet providers to display Broadband Labels to clearly outline service details for customers. These Broadband Consumer Labels offer key details on what to expect with each of our internet plans. At Fort Dodge Fiber, transparency is at the core of what we do. All our internet plans include unlimited data with no overage charges and we include the modem at no extra cost. The installation fee is waved and we do not require contracts - so you can change your plan at anytime! Residential Plans Business Plans Available too! Control your entire network with the Customer Network Management App Monitor your internet performance. View what devices are currently using your network. Turn off/on access for specific devices and take control of screen time. Improved technical support allows our technicians to remotely navigate your gateway for trouble shooting if needed. Select Worry-Free Wi-Fi and receive:​ Customer Network Management App Service technician visit at no charge to customer One Wi-Fi Extender for enhanced coverage Fort Dodge Fiber is preparing for Lights At Kennedy! Important Dates Thursday, December 19th -  Closed until 10AM for monthly staff meeting Tuesday, December 24th & Wednesday, December 25th- Closed for Christmas Wednesday, January 1st-  Closed for New Years

Where Are We Now? With over 1,900 Fort Dodge residents and businesses already connected to Fort Dodge Fiber, we’re excited to continue fiber drops in Zone 4 and start site surveys in Zone 5. Zone 4 and 5 residents : If you’re planning to take our services, please call us at 515-515-5000 to schedule your site survey. This allows us to install a grey box on your property and prepare everything to bring fiber to your home or business when your cabinet goes live. (Homeowners permission required) For Zones 1-4, site surveys should be complete. If you plan to take services and still need one, please call our office to schedule it as soon as possible, as it’s required before we can proceed with providing services. Zones 1 and 2 are fully live, and all cabinets except Cabinet 2 in Zone 3 are active (excluding some apartment buildings). We’re now confirming services in Zone 4 for residential properties and preparing fiber drops for those who have chosen a plan. Be sure to check your email for a message to confirm your plan. In addition to the ‘confirm services’ email, you’ll also receive a separate email to complete your account contact information (CPNI) and add authorized users and add on's like Worry Free Wi-Fi and Landline Telephone. To avoid missing our emails, please add these email addresses to your contact list: fiber@fortdodgefiber.com noreply@camvio.cloud After you confirm an internet plan, we’ll send your address to our contractor to start the process of your fiber drop. When you see white flags or paint marking the drop path, be sure to mark any private utilities (like irrigation, underground dog fences, or gas/electric lines). The fiber drop process may take 3-4 weeks. Once completed, we’ll contact you to schedule installation by email. Not sure which cabinet you’re in? Click the link below or visit our website, select "Project Status," and enter your address. Click Here to Check Your Cabinet and Site Survey Status Welcome To The Team! We have added some incredible people to our team! Help us welcome Josue - Network Specialist Jose - Outside Plant Technician Amy - Customer Service Representative How To Set Up Autopay in Your Customer Portal Log into your Customer Portal from the link sent via email. Click the "AutoPay" icon at the top of your screen. Toggle the switch to "Enable AutoPay." Select "Manage Payment Methods" from the dropdown. If you haven't added a payment method yet, click "Add Payment Method." Choose either E-Check, Debit, or Credit, and enter your payment details. Check "Set as Default Payment Method" and click "Add." Return to the main screen and click "AutoPay" again. Toggle "Enable AutoPay" and select the saved payment method. Click "Save." AutoPay will now process payments on the 15th of each month. If your card has expired, please be sure you are updating payment methods for auto payment to avoid return charge fees. Residential Billing Schedule 1st of the month Bills calculated, issued15th of the month Due Date16th of the month Late payment penalty applied.20th of the month Account is suspended27th of the month Non-pay service disconnections. If your account is suspended, an online payment will automatically reinstate your service (you may need to unplug your gateway and plug it back in). If your account has been deactivated, you will need to call the Customer Experience Center to reactivate. Billing events will continue until all Fort Dodge Fiber equipment is returned to 617 Central Avenue. Reminder: You are billed a month in advance meaning your first bill will be an entire month plus proration from the dates of installation. Upcoming Events Thursday, October 3rd - Closed from 8am-1pm so our staff can attend our City Employee Fall Meeting. Saturday, October 12th -  Fort Dodge Parks and Recreation will be a hosting TRUCK or TREAT at Harlan & Hazel Rogers Sports Complex from 10:30am-11:30am. Come Visit the Fort Dodge Fiber staff!