December Newsletter 2024

Fort Dodge Fiber
Dec 1, 2024
5 min read

Where Are We Now?

With over 2,400 Fort Dodge residents and businesses now connected to Fort Dodge Fiber, we’re thrilled with the progress we’ve made together this year. Thank you for trusting us to bring fast, reliable internet to your homes and businesses!

As winter approaches and snow begins to fall, the 2024 fiber drop season is coming to an end. Our contractors are working diligently to complete fiber drops in Zones 1–4 before the ground freezes. Unfortunately, some addresses will need to be postponed until spring, as frozen ground prevents further work from being completed.

If you’ve confirmed your services with us by email or phone and your address has been submitted to our crews, but your fiber drop is delayed due to winter weather, we’ll notify you by email in the coming weeks.

This winter, our focus will shift to:

Wiring apartment buildings to extend fast, reliable internet to even more residents. This work will be managed by our contractor.
Conducting site surveys to prepare for the next round of fiber drops and installations in 2025.

Why a Site Survey is Essential for Your Fiber Internet Installation

A site survey is a crucial step in ensuring a smooth and successful fiber internet installation because it allows our team to:

Assess Physical Requirements: Our technicians review the property layout to identify the best route for the fiber drop. This involves evaluating the distance from the mainline and noting any potential obstacles, like trees or structures, that could impact the installation.
Locate Potential Hazards: By walking the site, we can identify any private utilities (e.g., irrigation lines, underground dog fences, private electric or gas lines) that need to be marked before work begins, ensuring safety and preventing interruptions.
Install the Grey Box for the Fiber Drop Connection: During the survey, we install our grey utility box on the outside of your home, which serves as the termination point for the fiber drop. Since the fiber drop connects to this box, the site survey must be completed before the fiber drop can be scheduled.
Optimize the Installation Timeline: With this information, we can streamline the installation process and avoid delays caused by unexpected issues.
Coordinate with the Customer: The survey is also an opportunity to review the installation plan with you, address any specific requests, and provide an accurate timeline for the remaining steps.

A site survey allows us to ensure a safe, efficient, and customized installation tailored to the unique needs of your property. Our team performs site surveys Monday through Friday, between 8 a.m. and 4 p.m. Since this process requires capturing photos along with detailed notes, we are unable to complete surveys after dark.

Fort Dodge Fiber services are eligible in Zones 1-4 if a site survey and fiber drop have been completed.

Is My Address Ready?

Reminder: Fort Dodge Fiber is currently covering the full cost of fiber drops. To continue offering this service at no cost in the future, we are only performing fiber drops for customers who have confirmed they are taking service. If you are in a completed cabinet and are not yet ready to take service, you can contact us when you are ready, and we’ll schedule the fiber drop process at that time, pending weather conditions.

This approach helps us ensure a return on our investment and allows us to maintain free fiber drops for our customers moving forward.

To our amazing customers—thank you for trusting us to keep you connected, whether it’s for work, school, entertainment, or staying in touch with loved ones. Your support and feedback drive everything we do, and it’s because of you that we constantly strive to deliver reliable, high-speed internet and exceptional service. We want to give a special shoutout to our hardworking team. None of this would be possible without your dedication, expertise, and commitment to going above and beyond for our customers.

Do you have Fort Dodge Fiber service and want to help spread the word?

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Log In: Access your Customer Portal using the link in your email or by going to www.FortDodgeFiber.com and clicking the ‘Customer Portal’ log in button.
Enable AutoPay: Click the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.”
Add Payment Method: add your payment method (E-Check, Debit, or Credit) and set it as default.
Save AutoPay: Return to the “AutoPay” icon, toggle “Enable AutoPay,” and select “Manage Payment Methods.” and use the drop down menu to find the payment method you just saved to your wallet, then click “Save.”

AutoPay processes payments on the 15th of each month. Remember to update your payment information if your card expires to avoid fees.

Residential Billing Schedule

1st of the month Bills calculated, issued15th of the month Due Date16th of the month Late payment penalty applied.20th of the month Account is suspended27th of the month Non-pay service disconnections.

If your account is suspended, an online payment will automatically reinstate your service (you may need to power cycle the gateway). If your account has been deactivated, you will need to call the Customer Experience Center to reactivate. Billing events will continue until all Fort Dodge Fiber equipment is returned to 617 Central Avenue.

Reminder: You are billed a month in advance meaning your first bill will be an entire month plus proration from the dates of installation.

Notice Something New On Our Website?

Broadband Labels!

Just like nutrition labels provide details about food, the FCC now requires internet providers to display Broadband Labels to clearly outline service details for customers.

These Broadband Consumer Labels offer key details on what to expect with each of our internet plans.

At Fort Dodge Fiber, transparency is at the core of what we do. All our internet plans include unlimited data with no overage charges and we include the modem at no extra cost. The installation fee is waved and we do not require contracts - so you can change your plan at anytime!

Residential Plans

Business Plans Available too!

Learn More!

Control your entire network with the Customer Network Management App

Monitor your internet performance.
View what devices are currently using your network.
Turn off/on access for specific devices and take control of screen time.
Improved technical support allows our technicians to remotely navigate your gateway for trouble shooting if needed.

Select Worry-Free Wi-Fi and receive: