October Newsletter 2024
- Fort Dodge Fiber
- Sep 30, 2024
- 3 min read
Where Are We Now?
With over 1,900 Fort Dodge residents and businesses already connected to Fort Dodge Fiber, we’re excited to continue fiber drops in Zone 4 and start site surveys in Zone 5.
Zone 4 and 5 residents: If you’re planning to take our services, please call us at 515-515-5000 to schedule your site survey. This allows us to install a grey box on your property and prepare everything to bring fiber to your home or business when your cabinet goes live. (Homeowners permission required)
For Zones 1-4, site surveys should be complete. If you plan to take services and still need one, please call our office to schedule it as soon as possible, as it’s required before we can proceed with providing services.
Zones 1 and 2 are fully live, and all cabinets except Cabinet 2 in Zone 3 are active (excluding some apartment buildings). We’re now confirming services in Zone 4 for residential properties and preparing fiber drops for those who have chosen a plan. Be sure to check your email for a message to confirm your plan.
In addition to the ‘confirm services’ email, you’ll also receive a separate email to complete your account contact information (CPNI) and add authorized users and add on's like Worry Free Wi-Fi and Landline Telephone.
To avoid missing our emails, please add these email addresses to your contact list:
After you confirm an internet plan, we’ll send your address to our contractor to start the process of your fiber drop. When you see white flags or paint marking the drop path, be sure to mark any private utilities (like irrigation, underground dog fences, or gas/electric lines).
The fiber drop process may take 3-4 weeks. Once completed, we’ll contact you to schedule installation by email.
Not sure which cabinet you’re in? Click the link below or visit our website, select "Project Status," and enter your address.
Welcome To The Team!
We have added some incredible people to our team!
Help us welcome
Josue - Network Specialist
Jose - Outside Plant Technician
Amy - Customer Service Representative
How To Set Up Autopay in Your Customer Portal
Log into your Customer Portal from the link sent via email.
Click the "AutoPay" icon at the top of your screen.
Toggle the switch to "Enable AutoPay."
Select "Manage Payment Methods" from the dropdown.
If you haven't added a payment method yet, click "Add Payment Method."
Choose either E-Check, Debit, or Credit, and enter your payment details.
Check "Set as Default Payment Method" and click "Add."
Return to the main screen and click "AutoPay" again.
Toggle "Enable AutoPay" and select the saved payment method.
Click "Save."
AutoPay will now process payments on the 15th of each month.
If your card has expired, please be sure you are updating payment methods for auto payment to avoid return charge fees.
Residential Billing Schedule
1st of the month Bills calculated, issued15th of the month Due Date16th of the month Late payment penalty applied.20th of the month Account is suspended27th of the month Non-pay service disconnections.
If your account is suspended, an online payment will automatically reinstate your service (you may need to unplug your gateway and plug it back in). If your account has been deactivated, you will need to call the Customer Experience Center to reactivate. Billing events will continue until all Fort Dodge Fiber equipment is returned to 617 Central Avenue.
Reminder: You are billed a month in advance meaning your first bill will be an entire month plus proration from the dates of installation.
Upcoming Events
Thursday, October 3rd - Closed from 8am-1pm so our staff can attend our City Employee Fall Meeting.
Saturday, October 12th - Fort Dodge Parks and Recreation will be a hosting TRUCK or TREAT at Harlan & Hazel Rogers Sports Complex from 10:30am-11:30am. Come Visit the Fort Dodge Fiber staff!
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