January Newsletter 2025

Fort Dodge Fiber
Jan 1
4 min read

Reflecting on 2024: A Year of Growth and Gratitude

As the year comes to a close, we at Fort Dodge Fiber want to take a moment to reflect on the incredible milestones we’ve achieved in 2024—milestones made possible thanks to you, the residents of Fort Dodge.

Here’s a look at what we’ve accomplished together this year:

Welcomed over 2,500 active business and residential customers to the Fort Dodge Fiber family.
Added four new team members to our growing Fort Dodge Fiber team, ensuring we can continue to provide top-tier service.
Completed our mainline infrastructure, bringing fast, reliable fiber internet to more parts of our community.
Surpassed 5,500 site surveys and completed over 3,500 fiber drops, helping more residents and businesses connect to the future of fiber.
Voted ‘Best Internet Provider’ in the Messenger’s Readers Choice Awards—an honor that reflects the trust and satisfaction of our amazing customers.

We’re deeply grateful to the Fort Dodge community for your loyalty, patience, and kindness throughout this journey. Whether you’ve supported us from the start, joined us recently, or still waiting for your fiber drop to happen in the spring, your belief in our mission inspires us every day.

Thank you for making 2024 a year to remember. We look forward to serving you even better in 2025!

Wiring apartment buildings to extend fast, reliable internet to even more residents. This work will be managed by our contractor.
Conducting site surveys to prepare for the next round of fiber drops and installations in 2025. Site surveys are open too all addresses within city limits and must be performed before a fiber drop can be brought to your property.

Why a Site Survey is Essential for Your Fiber Internet Installation

A site survey is a crucial step in ensuring a smooth and successful fiber internet installation because it allows our team to:

Assess Physical Requirements: Our technicians review the property layout to identify the best route for the fiber drop. This involves evaluating the distance from the mainline and noting any potential obstacles, like trees or structures, that could impact the installation.
Locate Potential Hazards: By walking the site, we can identify any private utilities (e.g., irrigation lines, underground dog fences, private electric or gas lines) that need to be marked before work begins, ensuring safety and preventing interruptions.
Install the Grey Box for the Fiber Drop Connection: During the survey, we install our grey utility box on the outside of your home, which serves as the termination point for the fiber drop. Since the fiber drop connects to this box, the site survey must be completed before the fiber drop can be scheduled.
Optimize the Installation Timeline: With this information, we can streamline the installation process and avoid delays caused by unexpected issues.
Coordinate with the Customer: The survey is also an opportunity to review the installation plan with you, address any specific requests, and provide an accurate timeline for the remaining steps.

A site survey allows us to ensure a safe, efficient, and customized installation tailored to the unique needs of your property. Our team performs site surveys Monday through Friday, between 8 a.m. and 4 p.m. Since this process requires capturing photos along with detailed notes, we are unable to complete surveys after dark.

We’re excited to bring Fort Dodge Fiber to your apartment building/MDU, but we need your tenants to register their interest to proceed.

To ensure a fiber drop is brought to your property, each tenant must create an account and sign up, showing their interest in Fort Dodge Fiber service. This step helps us gauge demand and confirms the need to extend our network to your building.

By offering the fiber drop at no charge to landlords or tenants, we aim to make this service accessible and seamless. However, we must demonstrate a return on investment to continue providing this benefit at no cost.

Please encourage your tenants to sign up. Their sign-ups directly impact the installation process and ensure your building is connected to Fort Dodge Fiber’s high-speed internet. They can sign up on our website www.FortDodgeFiber.com or by calling our Customer Experience Center at 515-515-5000 Monday- Friday 8AM-5PM

Thank you for your cooperation, and we look forward to serving your property!

Is My Address Ready?

Reminder: Fort Dodge Fiber is currently covering the full cost of fiber drops. To continue offering this service at no cost in the future, we are only performing fiber drops for customers who have confirmed they are taking service. If you are in a completed cabinet and are not yet ready to take service, you can contact us when you are ready, and we’ll schedule the fiber drop process at that time, pending weather conditions.

This approach helps us ensure a return on our investment and allows us to maintain free fiber drops for our customers moving forward.

𝐅𝐢𝐛𝐞𝐫 𝐝𝐫𝐨𝐩𝐬 𝐰𝐢𝐥𝐥 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐒𝐩𝐫𝐢𝐧𝐠.

Residential Plans

Business Plans Available too!

Learn More!

Disclosure :

Battery Backup – For Voice Service Only

Backup Power for Home Phone Service during Power Outages

In the event of a power outage, a battery backup is required to keep your digital voice service operational. This battery backup provides up to 8 hours of power to your ONT/Gateway, enabling corded landline phones to function and maintain access to 911 emergency services during the outage.

Fort Dodge Fiber technicians will install the battery backup to your ONT/Gateway.

What Your Battery Can—and Can’t—Do for You

The battery backup ensures that your home voice service continues to work during a power outage. Without a backup, you will be unable to make any calls, including emergency calls to 911. However, the battery backup is dedicated to voice service only; it does not power other devices, such as home security systems, medical monitoring devices, or additional equipment.

Important for Customers with Medical Alert Devices

If you rely on Life Alert or similar medical monitoring systems, it is essential to have a battery backup in place to maintain service during power outages.

Battery Backup Cost per month: